We realize there are many choices and are pleased you have chosen Pacific Point Podiatry for your foot and ankle care. Our staff strives to make your experience as pleasant as possible. To maintain a high level of care, the following policies are implemented:
Office Hours For appointments, prescription refills and test results, please calls our office during normal business hours. Prescription refills may take 1-2 days, so be sure to plan ahead. Antibiotics and narcotics may not be prescribed over the phone. We do not prescribe narcotics routinely, you may need to see a pain specialist instead.
Urgent Care We offer walk-ins on a first come first serve basis, schedule permitting. If we are unable to accommodate you, you should go to the nearest urgent care center or emergency room for true emergencies. Pain medication refills are not considered true emergencies so plan ahead and make arrangements with your primary care doctor or pain specialist who can better serve your needs.
Appointments Occasionally, we encounter office emergencies or patients requiring more time. We hope you understand and accommodate for these rare instances that may delay your appointment time. We encourage you to reschedule so that you can have the time and attention you deserve.
Telemedicine/Telehealth We offer appointments by phone and/or video conferencing at your convenience and will bill your health insurance accordingly. If this is not a covered benefit, you will be responsible for payment.
Other We give and expect a respectful and professional environment for all who come through. We reserve the right to refuse care in patients who are rude, threatening, or intimidating to any staff member of Pacific Point Podiatry.