At Eyetelligence, we are committed to providing you with the highest level of care and precision when handling your frame(s) and lenses. While we take every precaution, it is important to recognize that a variety of factors—such as frame quality, age, material, and authenticity—can contribute to unexpected breakage or damage.
Occasionally, frames may scratch or break during the adjustment process or while manufacturing new lenses. Since these outcomes stem from factors beyond our control, Eyetelligence Inc. and Nikon/Hoya Canada cannot be held responsible for any breakage or damage to existing lenses or a patient’s own frame.
Additionally, please note that older frame styles are often discontinued by manufacturers, and replacement parts may not be accessible. This limitation may affect your ability to repair or replace your frame if breakage occurs.
If your frame happens to break during the lens insertion process by Nikon or Hoya Canada, the custom lenses made for that specific frame cannot be reused in a different frame style. Each lens is designed uniquely to your prescription and the structure of your frame.
In such cases, Nikon/Hoya Canada will be happy to produce new lenses for your new frame at no additional charge. However, the cost of the replacement frame will be your responsibility. This doent apply to a breakage after the delivery of the frame to the patient.
Eyetelligence Inc., Hoya, or Nikon Canada are unable to offer reimbursement for damaged frames. We are also not responsible for any loss of your property, whether in transit or otherwise.
Please be aware that the lens warranty does not apply to lenses fitted to patients’ own frames.
Any frame purchased in the past from Eyetelettgence also considered to be POF.
If you have read and understood the information above and wish to proceed, we kindly ask you to complete and sign below.
Thank you for trusting Eyetelligence with your eyewear needs. Our team remains dedicated to ensuring a successful experience for every client.