Who is Eligible for ADA SHUTTLE Service?
Under the ADA transit providers have the responsibility to make their services accessible for, and usable by individuals with disabilities. The expectation of the ADA is that most transit services provided for individuals with disabilities will be provided by regularly accessible bus service. ADA SHUTTLE (paratransit) service is defined as a “safety net” for those individuals with functional limitations that prevent bus system use, not just make it more difficult.
Specific ADA eligibility guidelines define eligibility as appropriate for individuals with disabilities when one or more of the following are prevented;
The ADA also recognized that many individuals with disabilities can use the bus system in some instances, but not all. Therefore, ADA regulations address this type of need as appropriate for conditional eligibility. An example might be a person who uses a wheelchair and can use the bus system when the terrain is accessible but needs SHUTTLE assistance for travel when the destination is up a hill from the bus stop.
The following issues do not establish eligibility:
What is the Eligibility Process?
To view the Notice of Privacy Practices, please visit: https://www.piercetransit.org/shuttle/#eligibility
*If you live outside of the Pierce Transit service area, you will need to make your own arrangements to access service. SHUTTLE staff will work with you to determine the best pick-up and drop-off points.
**If you have a cognitive disability, please list your DDA Case Manager on the release of information section and/or mail medical documentation that supports your claims, such as an Individualized Education Plan (IEP) and/or cognitive/psychological assessment.
A Personal Care Attenant (PCA) is someone who travels with you to provide any assistance you need. Your PCA rides free and must board and de-board at the same location as you.
Pierce Transit operators cannot serve as a PCA. Be aware that you will be left alone on the SHUTTLE van while operators are assisting other customers and you will be dropped at your destination whether or not someone is available to meet you. If you cannot be left alone, you must arrange for your own PCA.
*Be sure to list the Medical Provider(s) treating you on the release of information section.
Pierce Transit may need to contact your health care/treatment provider for additional information about your condition and your ability to use regular bus service. Please provide the information requested below for each treatment provider most familiar with you. Your treatment provider does not need to sign this form. Pierce Transit will not release this information to any other person or agency without your permission, except in those instances listed in our Notice of Privacy Practices, which is available to review on Pierce Transit's website. This release is valid for 6 months, unless revoked in writing earlier. I authorize the individuals listed below, as well as their office staff, to furnish any information regarding my health, diagnosis, functional capabilities, and treatments that may help Pierce Transit evaluate my application for SHUTTLE service.
Whenever possible, please have the applicant to sign their own application. If they are unable to sign, you may sign with their authorization. Please be sure to include supporting medical documentation as to how their disability prevents fix route bus use. If we do not have enough information to make a determination, the application may be returned to the applicant for signature. This will further delay access to paratransit service for those who may qualify. Once the application is returned to Pierce Transit with a signature, we may submit questions to their medical provider and/or require their participation in an in-person assessment.
Please list and identify the profession of your current providers below:
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