AU Retailer - Support Request

Retailer - Support Request

Support Request for Retail Stores in Australia.
STORE DETAILS
Debtor Code or Store Name*
Debtor Code can be found on your MyAccount page of this site or on your last invoice. It is typically 3 letters i.e YDC, or YDC,ABC
Store Email*
email for store or employee lodging support request
Store Employee Contact*

First NameLast Name
Spelean Invoice
optional - if you have - original Spelean Invoice number
END USER/CUSTOMER DETAILS
End-User Name*

First NameLast Name
End-User Address*

Street Address

Street Address Line 2

CityState

Post Code
End-User Email*
please double check this is correct. It is the customer email NOT store
End-User Phone*
NOT the store's phone number
PRODUCT INFORMATION
Product Name*
Brand / Model / Colour / Size
Serial Number*
If you cannot find it or it doesn't have one, type 'unknown'
Date of Purchase

DayMonthYear
Invoice #
Receipt or Invoice Number from your store
Fault/Issue*
Please describe the customers issue or fault with the product
Support Requested*

RepairWarranty
Upload an image of your product issue/fault or Receipt

no more than 3 images, maximum 3 MB each, in JPG, PNG, GIF or PDF format only.
Cancelof
Support Request Terms & Conditions:

Please ensure you have read our Warranty Claim Procedure which applies to all Support Requests.

In accordance with the ACCC guidelines, the decision to repair, replace, warrant, repair for a fee or replace with a similar item, is at our discretion based on our professional assessment of the product and the manufacturer's original guarantees or warranty. This may not always align with the choice you've requested on this form.

Please advise us if the product being claimed was not originally sold by your store/company.

If your customer purchased the item from an overseas retailer or website such as amazon.com (parrallel importer) or from a non-authorised Spelean dealer (grey importer), please direct the customer to the retailer where they purchased the product.

Please print a copy of this form to be included with your goods being returned, or if you would like a copy of this form for the end user or your store. Please print before pushing submit.

Please remember to SUBMIT after you have printed!
Should be Empty: