Cancellation form covid

Request to cancel your reservation

To cancel your reservation and ensure that your request is processed quickly, we invite you to complete this form. We inform you that your cancellation request is likely to incur costs. By sending us your request, you acknowledge having read the information concerning cancellation fees incurred mentioned in our Booking Conditions available on our website or at the bottom of this form and accept the cancellation fees that may be retained. The date of receipt of this form determines the date of cancellation of your reservation. Once your reservation is canceled, your cancellation document will be sent to you at the address indicated during your reservation.
Name *

Last name First name
Telephone number *

Example: 00 33 Telephone number
Email *
Booking number *
Located on the top left of your confirmation document.
Destination (Resort and name of residence) *
Arrival date of your holiday *

Mois Jour Année
Reason for cancellation *
If you have booked using the "Refund guaranteed" offer

Reminder of special cancellation conditions:

Special cancellation / modification conditions valid for reservations made using the « Refund guaranteed Offer » made from 30/09/2020 until 30/04/2021 valid for arrival dates between the 1st of October 2020 and the 8th of May 2021, for establishments listed: https://www.odalys-vacation-rental.com/offre-speciale/

For any cancellation or modification related to Covid-19, affecting a participant in the holiday party and having an impact on the total period of the stay, 100% of the amount paid for accommodation and services* will be reimbursed excluding administrative fees. If your situation corresponds to one of the following cases, please tick the reason for your cancellation and attach the written proof.

*Refund of ski passes according to service provider’s conditions
Presentation of proof *

Contact case preventing travel (justified by a medical isolation certificate supplied by a doctor) Travel restriction (origin or destination) Border closure Ban on travel to the chosen holiday destination National lockdown Regional lockdown Departmental lockdown Local lockdown Obligatory quarantine on return Obligatory quarantine on arrival Rupture of stocks of masks available nationally Rupture of stocks of hydroalcoolique gel nationally Total closure of ski lifts in destination Total closure of beaches in destination Odalys establishment closed Total closure of food supplies in destination Total closure of ski equipment hire shops in destination Total closure of ski schools in destination Total closure of restaurants in destination Change of exam / entrance exam dates during the period of the stay (written proof from education establishment required)
Download documents

Parcourir les fichiers
Search document Cancel of
IMPORTANT :

You or a member of your travel group is tested positive (RT-PCR test) with the COVID-19 virus, please send us your cancellation request and a copy of the test results to this address :garantie.anticovid@odalys-vacances.com
For establishments not valid for this offer, our general cancellation and/or modifications conditions apply.

For all other cancellations and/or modifications, our general cancellation and/or modifications conditions apply.
For stays paid, in whole or in part, with a credit note (obtained as part of cancellations made between 1st of March and 15th of September, 2020), the amount of the reservation paid by the credit note may not give rise to any refund or modification
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Request to cancel your reservation