Welcome to APEX Health Safety Audit
Powered by SimpliFlying, the Health Safety Index is a worldwide effort in measuring how airlines are dealing with the global pandemic. You can save your progress at any section and continue editing later on. Once completed, you will receive a preliminary score for your airline.
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About you
Full Name
First Name
Last Name
Job title
Airline
Your contact e-mail
Are you in charge of COVID-19 related initiatives at your airline?
Yes
No
Please, provide a contact e-mail of a person who is in charge of COVID-19 efforts at the airline
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Online check-in
Section 1/10
Do you require passengers to provide you a wellness declaration (like DGR) during the online check-in process?
Yes
No
Please, describe your wellness declaration process during online check-in
Please, add a relevant file if you have one
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Do you provide your clients an all-inclusive COVID insurance?
Yes
No
Please, provide evidence of an all-inclusive COVID insurance
Please, add a relevant file if you have one
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Are there any additional measures being taken by your airline during online check-in that enhance health and safety during travel?
Yes
No
Please, describe these additional measures
Examples may include bag pickup/drop-off service and blocked middle seat.
Please, add a relevant file if you have one
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Testing and Tracing
Section 2/10
Do you have a testing partner?
Yes
No
Please, provide evidence of your testing partnership
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Does your company give the flight staff access to COVID-19 tests?
Yes
No
Please, provide evidence of COVID-19 tests for the flight staff
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you require passengers to take a COVID-19 test (before departure or upon arrival)?
Yes, molecular tests (PCR, LAMP, NAAT or similar)
Yes, antigen tests
Yes, antibody tests
No, it is not required
Please, provide evidence of the required test before departure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you have a testing facility available at your key airports for passengers?
Yes
No
Please, provide evidence of the available testing facility
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you cover the cost of the COVID-19 test for the passengers?
Yes
No
Please, provide evidence of the covered costs of the COVID-19 test for the passengers.
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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How much do you charge passengers for the test?
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you offer tracing, tracking or personalised notifications for passengers who may have come in contact with anyone who tested positive during flight?
Yes
No
Please, provide evidence of this measure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Airport Curbside
Section 3/10
Have you implemented temperature scanning for departing passengers or the staff of your airline?
Yes
No
Please, provide evidence of the temperature scanning being implemented
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Is there a restriction for only traveling passengers to enter a terminal in your hub airport?
Yes
No
Please, provide evidence of this restriction
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you require all passengers to wear face coverings all time while at the airport?
Yes
No
Please, provide evidence of this requirement
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you provide hand-sanitizers in your hub airport?
Yes
No
Please, provide evidence of this measure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Have you implemented any specific social distancing measures to ensure that passengers maintain it before, during and after the flight?
Yes
No
Please, provide evidence of the social distancing measures being implemented
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do your check-in staff operate behind protective screens?
Yes
No
Please, provide evidence of protective screens presence
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you have touchless kiosks (or near-touch) in your hub airport?
Yes
No
Please, provide evidence of touchless kiosks presence
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you encourage passengers to use a web/mobile check-in?
Yes
No
Please, describe how do you encourage passengers to use a web/mobile check-in
Please, add a relevant file if you have one
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Are there any additional measures being taken by your airline during check-in and bag drop that enhance health and safety during travel?
Yes
No
Please, describe these additional measures
Examples may include disinfection tunnels and sanitized check-in bags
Please, add a relevant file if you have one
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Security
Section 4/10
Do you allow the use of self-scan touchless boarding pass scanners to board the plane?
Yes
No
Please, provide evidence of allowing passengers the use of self-scan touchless boarding pass scanners to board the plane
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Are there any additional measures being taken by your airline during the security stage that enhance health and safety during travel?
Yes
No
Please, describe these additional measures
Examples may include sanitizing carry-on bags, disinfection for escalators/lifts or rating cleanliness.
Please, add a relevant file if you have one
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Lounge
Stage 5/10
Are there any measures being taken by your airline during the lounge stage that enhance health and safety during travel?
Yes
No
Not applicable
Please, describe these measures
Examples may include enhanced biosafety and cleaning measures, all staff and passengers are required to wear face coverings, no reading materials in print as a sanitization measure and adjusted meal services to reduce contact
Please, add a relevant file if you have one
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Boarding gate
Stage 6/10
Have you implemented a sparse seating for traveling passengers (at the gates, in the waiting areas) in your hub airport?
Yes
No
Please, provide evidence of the sparse seating for travelling passengers being implemented
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Have you modified your boarding procedure in a way that brings passenger contact to a minimum?
Yes
No
Please, provide evidence of the modified boarding procedure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you have a special procedure to deny boarding for sick passengers?
Yes
No
Please, provide evidence of this denial procedure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Are there any additional measures being taken by your airline at the boarding gates that enhance health and safety during travel?
Yes
No
Please, describe these additional measures
Examples may include individual boarding notifications, touchless food vending machines
Please, add a relevant file if you have one
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In-flight, before take-off
Stage 7/10
Do you require all crew members to wear PPE when contact with passengers is possible?
Yes
No
Please, provide evidence of the mandatory PPE wearing requirement
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you require all passengers to wear face coverings while being on board?
Yes
No
Please, provide evidence of the mandatory face coverings wearing requirement
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you blacklist passengers that refuse to wear mask on board the plane?
Yes
No
Please, provide evidence of the blacklisting policy in your airline
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you do electrostatic fogging (or UV disinfection) before take-off?
Yes, every month
Yes, every day
Yes, every week
Yes, before every flight
No
Please, provide evidence of electrostatic fogging implementation
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you disinfect your fleet at a hospital-grade level on a regular basis?
Yes, every month
Yes, every day
Yes, every week
Yes, before every flight
No, we don't do
Please, provide evidence of hospital-grade fleet disinfection
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Are there any additional measures being taken by your airline at the in-flight before take-off stage that enhance health and safety during travel?
Yes
No
Please, describe these additional measures
Examples may include updated safety video with sanitization measures, wipes handed out to passengers to clean surfaces surrounding them
Please, add a relevant file if you have one
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In-flight experience
Section 8/10
Have you modified the on-board payment process to digital tap-only?
Yes
No
Please, provide evidence of the modified payment process
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you have a special COVID-19 procedure that orders passengers not to crowd near toilets or galleys during the flight?
Yes
No
Please, provide evidence of this proceedure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Do you serve all meals on board pre-packaged to reduce contact with food?
Yes
No
Please, provide evidence of this catering measure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Is cleaning of all high-touch areas of the plane (headrests, belt clips, armrests, tray table etc.) conducted during the flight?
Yes
No
Please, provide evidence of this cleaning proceedure
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Is your entire "flying" fleet equipped with HEPA Filters?
Yes
No
Please, provide evidence of this fact
Add links to videos, news or any other relevant content.
Please, add a relevant file if you have one
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Are there any additional measures being taken by your airline related to the in-flight experience that enhance health and safety during travel?
Yes
No
Please, describe these additional measures
Examples may include empty seat back pockets, “bring your own device” campaign, face shield given/required, amenity kits with wipes and sanitizer handed out, changing headrest covers after every flight, introduction of an in-flight janitor, digital menus and/or magazines
Please, add a relevant file if you have one
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Upon arrival
Secton 9/10
Are there any measures being taken upon arrival that enhance health and safety during travel?
Yes
No
Please, describe these measures
Examples may include hand sanitizers at baggage belt area, spraying high touch surfaces at the arrival area including baggage, social distancing enforced at baggage belts
Please, add a relevant file if you have one
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Brand-level clean initiatives
Section 10/10
Do you have a branded hygiene program?
Yes
No
Please, describe your branded hygiene program
For reference: JAL’s FlySafe or Air Canada’s CleanCare
Please, add a relevant file if you have one
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Do you have any partnerships with sanitisation brands to improve health and safety standards?
Yes
No
Please, describe your partnership with sanitisation brands
For reference: United + Clorox or Saudia + Dettol
Please, add a relevant file if you have one
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