Qualifying Phase 2 Test
Feel free to use the video of "Appointment Setter Qualifying Phase 2" as a resource for completing this test.
Whats your name?
*
First Name
Last Name
Email
*
example@example.com
What happens if a customer overproduces energy?
*
They sell power back to the grid and get a credit
They Lose
They Win
DC
Will a customer receive another electric meter for solar?
*
Maybe
No
Yes
None of the above
What does sunlight emit?
*
Ions
Protons
Bygones
Photons
Where do you enter the customers address?
*
Search Address Field
No need to enter address
In the notes
Address Field
When changing the lead source you must choose...?
*
Self Generated
Telemarketing
Door to Door
Facebook Campaign
In order to schedule a lead for the next day?
*
Choose small calendar on the left
Choose next days schedule
Click time slot in unassigned row
All of the above
Once the time slot is chosen I should...?
*
Change duration of appointment from 2hrs to 1hr
Type in notes of utility company & average bill
All of the above
Groupme is used for...
*
Official Business Communications
Cyber Bullying
Inappropriate Joking
Time off requests
When you get an appointment you should post...
*
1 down Cust Name, @Time, @Andrea S.
2 down Cust Name, @Time, @Andrea S.
Official Business Communications
All the above
How do you mute GroupMe notifications?
*
Turn off phone
Click group Icon in top right. Toggle mute button to off
Click on settings
Ask Mangers
Where can a customer find their SRP bill to email us a copy?
*
srpnet.com view bill button
Paper Bill
All the above
Where can a customer find their APS bill to email us a copy?
*
APS.com view bill button
Paper Bill
All the above
Energy bills should be emailed to...
*
hr@aloniu.com
join@aloniu.com
bills@aloniu.com
support@aloniu.com
Valence.XenCall.Com is our company ...
*
Newsletter
CRM
Dialer
None of the above
Where can I message my manager in Xen-Call if I need help or am having technical issues?
*
Don't ask for help
Message on search bar
Schedule with manager through appointment disposition
Bottom Left corner through the message icon
When you are ready to start dialing where do you change your call status?
*
Don't take calls, they're too scary
Dropdown at top center of screen
On Groupme
Bottom Right Side
When my status is on "Ready" and I hear a beep I should...
*
Wait for someone to say hello
Hang up
Say hello and talk to customer
Leave a message
When going on break I need to change my status to...
*
Break
Training
Meeting
Keep it on Ready
I must have thrown it away...
Type in your rebuttal
My spouse handles the bills...
Type in your rebuttal
My bill is really cheap...
Type in your rebuttal
I heard a lot bad things about solar...
Type in your rebuttal
My spouse handles the bills...
Type in your rebuttal
I must have thrown it away...
Type in your rebuttal
I’d rather get new Windows...
Type in your rebuttal
I need to wait till my car is paid off...
Type in your rebuttal
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Submit
Should be Empty: