CONSUMER RIGHTS & RESPONSIBILITIES
I hereby acknowledge that I have received and have been given a copy of Comp Serv Health.’s Consumer Rights & Responsibilities. I understand that if I have any questions regarding the Consumer Rights & Responsibilities; I can contact Comp Serv Health. at (502)561-3464.
24/7 ON-CALL SERVICE ACCESSIBILITY & CRISIS SERVICES
Comp Serv Health. is dedicated to providing the very best care for our consumers. Our services are available 24 hours a day, 7 days a week, through on-call arrangements with our team members. A timely response will be available when a family requires face to face crisis intervention. Our team is always available to assist the consumer and his/her family in case of a crisis situation.
A crisis is defined as a situation where the child and/or family are in emotional conflict that cannot be resolved on his or her own. This would include for example but is not limited to an angry nonviolent child who the family is trying to calm down; a parent who is feeling overwhelmed and needs someone to help talk them through the problem.
All consumers need to call 911 first when there is a threat of violence, suicidal/homicidal gestures,
or aggression. COMPSERV HEALTH. can be contacted secondary for support.
Crisis calls are accepted 24 hours a day, and 7 days a week. If a crisis occurs after normal business
hours or Holidays, and Weekends and you cannot directly contact one of your COMPSERV HEALTH . Team Members, please call (502) 561-3464.
It is not our policy to treat illnesses, prescribe/administer medication or offer emergency medical attention over the phone. PLEASE CALL 911 for any medical and/or health care emergency.
SECLUSION AND RESTRAINT POLICY
It is the policy of Comp Serv Health. not to utilize any seclusion or restraint techniques with any consumer under any circumstances.
I agree to allow CompServ Health . employees to implement professionally accepted methods of intervention and therapeutic strategies as indicated by the comprehensive person centered treatment plan that both the consumer/legally responsible representative and the service providers have developed.
I, consent to Transportation by CompServ Health . staff and agree to hold CompServ Health . and its staff members harmless from any liability that results from the provision for transportation. I also consent to emergency medical treatment in the event that I am unable to provide such consent in an emergency.