Change Request Form

Form Name

This form is specifically designed to help you with change requests: bringing new people into or overseeing people leaving your organization, as well as requesting a new computer setup.

If you have a service request that doesn't fit into the change descriptions below, please use our Support Request Form for best results.

Let's start with some information about you in case we have any questions about your request.

Your Name*

First NameLast Name

Organization Name:*

Your Phone Number

Area CodePhone Number

Your Email Address:*

What type of change would you like to request?

I'm hiring someoneI need a computer configured for an existing staff memberA staff member is leaving our organizationI don't see the option I need; let me explain with a "More info" field

SPECIAL NOTE:

Our Service Coordinators and Service Desk are experienced in handling sensitive communications, and our staff will not discuss hiring or firing requests with anyone but the person submitting the request, unless otherwise instructed by the person submitting the change request.

If the confidentiality of your request is a concern, call us at 616-454-3442 option 2 to confirm.

What is the new staff member's name?*

First NameLast Name

Does the new staff member require a computer assigned to them?*

YesNo

On what date does the new staff member start?:*

MonthDayYearHourMinutesAM/PM Option

What will be the new staff member's primary work location?*

What department will they be in?

Department

What is their title or role?*

Title or role

Will the new staff member have a phone number at which i3 Business Solutions is allowed AND expected to contact them directly? (Also very helpful for our team if the staff member works remotely.)*

Desk phone (direct number or extension)Work cell phoneNope, no direct phone, just the organization's main phone number

What is their desk phone number?*

Desk phone number

What is their cell phone number?*

Cell phone number

How can we make onboarding the new staff member easier?*

Create a network account (ex: Active Directory) for themSet up an organization email account for themSet up a cloud-based storage account for them (OneDrive, Google Drive, StrataFolders, or Box)Assign software or service licensing to them; give me a "More info" field so I can describe it

When we create this new staff member's network account, which existing staff member's network privileges and access should we copy?

More information about the software or service licensing:

More information about the new staff member's needs:

What is the name of the person who is leaving?*

First NameLast Name

What is the staff member's last date of employment?*

MonthDayYearHourMinutesAM/PM Option

After-hours work is reserved for emergencies. If you have a departure that’s happening at the end of the work day (5 PM ET), would you like us to:*

Shut down the departing user’s access at 4:30PM that dayShut down the departing user’s access the following business dayThis question doesn't apply to my situation, and I've entered the correct time for i3 Business Solutions to take action, before 4:30PM, in my answer above

How can we help with the staff member's departure?*

Disable network account (ex: Active Directory)Repurpose their computer for another use in the organizationMake changes to their organization email account; I'll give instructions about what to do with their email in a "More info" field below (convert into a shared mailbox, set up forwarding, delete the account, etc.)Disable workstation/laptop backup; I'll give instructions about what to do with their data in the "More info" field belowRetain the former employee’s cloud-based storage data (OneDrive, Google Drive, StrataFolders, or Box)Disable software licensing

More info about what to do with the departing staff member's email account:

More info about what to do with workstation/laptop backup data for departing staff member:

Which staff members should be the new owner of the former employee’s cloud-based storage data? Should any other staff members have access to that data?

(Ownership and access to OneDrive, Google Drive, StrataFolders, or Box data)

More information about departing staff member needs:

What's the name of the staff member receiving the computer?*

First NameLast Name

The computer will be:*

a new computer purchased through i3 Business Solutionsa new computer purchased elsewherean existing organization-owned computer, repurposedtheir own personal computerother; I'll describe this in the "More information" box below

Tell us more about the computer that you need repurposed:

Is it going to an existing

More information about where the computer will come from:

Example: If this an existing organization-owned computer, which computer is it, and where is it located right now?

Is there an existing i3 Business Solutions ticket number related to this computer?

If known, please enter the ticket number above

Will this computer have macOS or a Windows operating system?*

macOSWindowsBoth! This computer should have macOS, but will need to run Windows in a Virtual Machine; I'll give more details in an "More info" field below

More info about the Mac with a Windows VM:

The computer will need the following (check any that apply):

Install Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)Install Adobe Creative Cloud applicationsInstall Adobe Acrobat DC (the paid licensing, not the free Reader application)Install additional standard applications (Firefox, Chrome, Adobe Acrobat Reader)Install Antivirus (this is standard for Encompass contract clients)

More info about computer needs:

Examples: Multiple displays are needed for this employee, a dock is needed for this laptop, additional software needed on this machine, etc.

Should the data on the staff member's computer be backed up?

How soon does this computer need to be installed?

DateHourMinutesAM/PM Option

Is this computer replacing an older existing computer?

YesNo

What needs to happen to the old computer that is being replaced?

Recycle (i3 Business Solutions will destroy the drive before recycling; additional fees may apply)Repurpose (i3 Business Solutions will delete the data on the computer and repurpose it for another employee)Spare (i3 Business Solutions will delete the data on the computer and configure it as a spare for the organization)

More info about what should happen to the old computer:

Reminder: if you have a service request that doesn't fit into the change descriptions above, please use our Support Request Form for best results.

Provide us with some additional details, and we'll call you back!

Enter the message as it's shown*

Tell Us About the Person

Tell Us About the Computer You Need Set Up

Tell Us More About Your Change Request