Service level agreement for buying a home

Our commitments

To do our utmost to find you a property and complete the purchasing process within a reasonable amount of time.
To fully understand all your needs and preferences.
To guide you through the entire purchasing process.
To be available to answer all your questions throughout the process at reasonable hours.
To find you properties which most closely meets your needs and preferences on all relevant websites, social media platforms, and through other realtors.
To provide all available information about relevant properties.
To physically check any relevant properties to ensure that they meet your stated needs.
To keep you updated on the progress of finding you a property as frequently as you desire.
To be open with you about all costs.
To be open with you about any fiduciary relationships we have that may affect you.
To manage all negotiations on your behalf in good faith.
To maintain client confidentiality throughout the process.
The purchasing process should take between a month and a year.

Your commitments

To be honest with us about your needs and preferences.
To be open with us about any searching that you do on your own.
To pay 2.2% + VAT of the purchase price upon signing a purchasing contract.
If after twelve (12) months of signing this agreement we have offered you a reasonable amount of options, based on market conditions, and you did not make a decision to purchase any of them we will charge you 10,000 shekel plus VAT for the time we invested in your process.
If within twelve (12) months of signing this agreement you notify Trusted House that you are no longer interested in our services, we will charge you 2,000 shekel plus VAT for each month that we were seeking properties on your behalf.

Full Name:*

First and last name

Email*

example@example.com

Date:*

Date

Signature*