Submit a Screencastify Support Question

Submit a Support Request

Please answer the following questions to share your request with the Screencastify Support Team:
Name*

First NameLast Name
Email address*
Which type of request is this?*

QuestionProblemTask
Which of our products would you like help with?*

RecordEditSubmitAPIGeneral Screencastify
Which category does this request best fit?*

AccountAudioCrashMicrophonePrivacyRefundSalesSharingTroubleshootingWebcam
Please share more information about your request in as much detail as possible.*
Screenshot or video URL
We will be able to solve your issue much faster if you copy and paste the URL of your screenshot or video above. Ensure that permissions are set to "Viewable by all with the link" so that we can see it!
Which troubleshooting steps have you already tried?*

Clearing cache and cookies (Copy and paste chrome://settings/clearBrowserData into a Chrome tab and click Clear data)Performing a Hard Refresh (https://bit.ly/2E5hl8X)Uninstalling the Record extension (https://bit.ly/3hAe1QX) and reinstalling (https://bit.ly/install-SC)Restarting Chrome (Copy and paste chrome://restart into the browser bar and click Enter.)Restarting your computerUsing Screencastify with a different internet connection (like a different WiFi connection or a phone's hotspot)Update your extension (https://bit.ly/3iUnMu5)Other
I am a(n):*

TeacherAdministratorStudentBusiness UserOther
What operating system are you using?*

MacWindowsChromeOSLinuxNone of the above
Should be Empty: