What happens next?
Our advice team constantly monitors our central email inbox, so your referral will receive an initial assessment within the next few working days. Due to a massive increase in demand for our services, we are prioritising cases of extreme vulnerability, as we’re sure you’d expect.
Currently we are prioritising clients in the following situations:
• Prepay customers at risk of self-disconnection, without the means to top up their meters without financial assistance
• Vulnerable residents in a “no heat situation” (i.e. they have no access to a safe heating source, such as a working boiler, gas fire, electric heater etc.)
• Vulnerable residents living in damp/mouldy properties
If your referral is for a resident with access to heat, without damp/mould issues, and without an immediate risk of being without gas or electricity, they will be contacted on a first-come, first-served basis. It may be several weeks before we are able to make contact. Please advise your client accordingly.
For an update on a referral you have submitted, please email us at advice@epplus.org and somebody will be able to advise you what the current status is of your referral. Please allow a few working days for responses to these enquiries.”