If you wish to return a product to Bill’s Music, please fill out this form:

Returns, Repairs & Warranty Service: If your product must be returned for repair, service, or replacement, you must first obtain a Return Authorization Number (RA#) by completing this Return Authorization Form. All products must be returned to Bill’s Music in their complete original packaging, including all original shipping materials, accessories, manuals, warranty cards, cables, and other included items. The RA# must be clearly written on the outside of the shipping box. Products returned without an RA# cannot be accepted and will be returned to the sender at the sender's expense. The following items are not eligible for return for any reason: Products of a personal nature, including in-ear monitors, mouthpieces, and harmonicas; Products that have been used; Special Order items; B-Stock items; Items sold "AS IS". In the case of repairs or replacements covered under a manufacturer's warranty, you may be required to send your product to a Warranty Repair Facility near you or return it directly to the manufacturer's factory, depending on the manufacturer's warranty procedures. Except in cases involving defective or damaged merchandise, the customer is responsible for all costs associated with shipping the product to Bill's Music, as well as any additional shipping charges incurred during the return process. If you are returning a product that was originally shipped to you under a Free Shipping offer, you will also be responsible for the original shipping cost incurred by Bill's Music.