Disclaimer:
- Item/s can only be retrieved from the address where it was delivered.
- Two (2) failed attempts of retrieval (for reasons beyond our control) based on your preferred and agreed schedules will require you to personally return the item at the store.
Frequently Asked Questions:
Will you refund my payment after pick up?
No, refund will happen once we have performed quality check of the items returned. We will send you a notification via email once a refund has been processed.
Which courier will pick up my item?
Snapmart Express, Grab, or Lalamove will be the one to pick up your items. We will send SMS and email to notify you.
Do I need to pack my items?
1. Non-food merchandise must be returned with complete original packaging/box, manuals and factory sales intact should be included upon retrieval of the item.
2. Undergarments are not returnable nor exchangeable.
3. Food items to be returned should be at least 75% intact.
Will the courier check and inspect my item?
No, the courier is not allowed to perform quality check of the item for return.
Will the courier replace my item immediately?
No, replacement of item will depend after quality check. Our Customer Service Team will call or send an email to notify you on the result of the inspection.
Do I need to print the customer return form?
No, but you need to present your order number to the courier for verification.
By submitting this form, I accept the return policy of Landers.ph https://www.landers.ph/terms-and-conditions
To speak with our customer service representative, please call the number below Monday to Sunday between the hours of 8:00 AM to 6:00 PM (02) 881-97075 or you may visit our website https://www.landers.ph/help-center/contact-us