"No Show" and "Cancellation" Policy

Thank you for trusting your medical care to CLAYS.  When you schedule an appointment with CLAYS we set aside enough time to provide you with the highest quality care. We have implemented a no show and cancellation policy which enables us to better utilize available appointments for our patients in need of care. The following policy is with regard to patients who fail to keep their scheduled office visit appointment.

Please be courteous and call CLAYS promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. Available appointments are in high demand and your early cancellation will give another person the possibility to have access to timely care.  

 

• Any established patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show and charged a $50.00 fee

 

• Any established patient who fails to show or cancels/reschedules an appointment with no 24 hour notice a second time will be charged a $50.00 fee.

 

• If a third No Show or cancellation/reschedule with no 24 hour notice should occur the patient may be dismissed from CLAYS.

 

• The $50 fee is charged to the patient, not the insurance company, and is due at the time of the patient’s next office visit.
  
  

How to Cancel Your Appointment

To  cancel  or  reschedule  appointments  call  CLAYS  at  240-244-2924.    If  you  have  any   problems  getting  through,  you  can  leave  a  message  with  your  name,  appointment  date  and   cancellation  reason  or  request  for  rescheduling. 

 

Please sign and print your name that you have read, understand and agree to this Cancellation, Rescheduling and No Show Policy