JWS Customer Complaint Form
QM_0286_JS_V4
Received From (Name):
*
Date:
*
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Day
-
Month
Year
Date
Phone Number:
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Area Code
Phone Number
Email:
example@example.com
Address:
Company Name (If Applicable):
Complaint Type:
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Health and Safety / Environmental
Trade Services
Skip and Container Services
Customer Care / Staff
Nature of the Complaint:
Unsafe Action
Service
Loss of Load
Road Safety
Safety Complaint
Spills
Noise / Odour / Vermin
Other
Nature of the Complaint:
Missed Service / Collection
Excess Waste not Collected
Bins not Lockable
Driver Attitude / Actions
Property Damage
Other
Nature of the Complaint:
Waste in Skip on Delivery
Container Quality
Timing / Missed Service
Driver Attitude / Actions
Property Damage
Other
Nature of the Complaint:
Staff Attitude
Missed Calls
Unresolved Queries
Incorrect Detail in Booking
Other
Complaint Details:
*
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Please Select which Department needs to resolve the Complaint
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Please Select
Traffic
Customer Care
Accounts
Sales
Compliance
MRF
The Complaint will automatically be emailed to the chosen Departmenet for resolution.
Name of Person Investigating the Complaint:
*
Signature:
*
Investigation Notes:
Corrective Action Taken:
*
Corrective Action Completed / Complaint Closed:
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-
Day
-
Month
Year
Date
Signature:
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Manager Name:
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