Our goal is to provide quality care for your pets in a timely manner. In order to do so we have implemented an appointment cancellation policy. The policy enables us to better utilize available appointments for our patients in need of care.
Cancellation/No show Policy for Doctor appointments
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
Clients who fail to show for scheduled appointments or did not notify the office within 24 hours of their appointment time, will be charged a no-show fee of $65. In the event of an actual emergency and prior notice could not be given, consideration will be given, and a one-time exception may be granted.
How to Cancel Your Appointment
If it is necessary to cancel your scheduled appointment, we require that you call 24 hours in advance. Appointments are in very high demand, and your early cancelation will give another pet the possibility to be treated by Dr Topal.
To cancel or reschedule an appointment, please call our office, Mon- Fri, 8:30 a.m. through 4:30 p.m. at (518) 828-1622. You may also cancel/reschedule by using the Pet Desk portal, within 24 hours of your appointment.
Scheduled Appointments
We understand that delays can happen, however, we must try to keep the other patients and the doctor on time. If you are running late, please notify the office.
If a patient is 15 minutes past their appointment time, we have the right to re-schedule your appointment. Please note that these fees are not covered by any Pet insurance and therefore is the sole responsibility of the client. The fee will be added to your account and paid during the next visit/consultation.
I understand by signing below, that I am responsible to contact the office to cancel/reschedule my pets’ appointment within 24 hours or I will be charged a cancellation fee of $70 which I am to pay during my pets next scheduled appointment.