Curbside Policies

1
What is the Pet Parent's Name?* This field is required.If it could potentially be under a different last name, please add that as well. (ie:Smith or Robinson).
First Name
Last Name
2
Which Pet(s) are Coming to See Us?* This field is required.
3
What's the Owner's Cell Phone Number?* This field is required.
Area Code
Phone Number
4
Have you been tested for COVID-19 in the past 30 days?* This field is required.
YESNO
5
Please choose from the Following Options:* This field is required.
I'm still waiting on results.
I received a negative result.
I received a positive result.
6
In the Past 14 Days, Have you Been in Close Contact with anyone who has Tested Positive for COVID-19 or that has had Flu-like Symptoms?* This field is required.
YESNO
7
In the past 7 Days, have you had any Flu-like Symptoms?* This field is required.(Fever, Cough, Sneezing, Vomiting, Diarrhea, etc.)
YESNO
8
Before You Head Over:* This field is required.We're currently only offering Curbside Drop-Off/Pick-Up, so please do not walk up to our door with your pet(s). We'll only be able to see your pet(s) if you arrive in a vehicle, have a cell phone with you, & stay seated in the vehicle during drop off & pick up. Please make sure to have as few people in the vehicle as possible & no additional animals with you. If you’re medically able to do so, please wear a mask. Also, don’t forget to bring your phone since all of our conversations will be via your cell. For sanitary reasons, we prefer that you pay with a credit/debit card instead of cash or check whenever possible. We can also place a card on file for you to help your visit go even smoother. Dogs should be placed in the backseat whenever possible. This helps us maintain a safe distance for the safety of both clients & staff. For the safety & security of your dog(s), do not place them in the hatchback area. If the dog is placed in the hatchback area, we aren’t able to properly secure them with our leashes before opening the door.
I Understand & Agree
I'm Unable or Unwilling
I Don't Understand
I'd Rather Reschedule for a House Call
Please Select An Option
9
For your convenience, we offer to place a credit card on file with us in order to ensure that the check-out process after your visit is much faster. It also helps us be reduce unnecessary contact during COVID-19. We'll only use it for authorized charges & your information is always kept as securely as we treat our own. During future visits, you won't have to sign any receipts; you'll simply let us know to charge the card on file. We're happy to email you a receipt upon request.* This field is required.Would you like us to do this for you at the time of your visit?
YESNO
10
Please Stay in Your Vehicle at All Times.* This field is required.Upon arrival to the parking lot, please park in a marked parking space & call 561.625.6970 to let us know that you’re here. If your nurse isn't immediately ready to begin your appointment, we may ask you to verify your phone number, & to allow us to call you back momentarily. Please leave your vehicle running with your windows up for your comfort & your pet’s safety. Your pet(s) assigned nurse will speak with you via phone & ask a few brief questions about your pet(s) health & the reason(s) for your visit. After that short conversation, one of our nurses will come out to retrieve your pet(s). PLEASE REMAIN SEATED IN YOUR VEHICLE. We understand that clients often want to help and we appreciate the sentiment. However, it’s important for us to follow our protocols in order to maintain patient safety & social distancing for everyone’s safety. For the safety of our clients & staff as well as the security of your pet(s), please do not walk up to the door with your pet. For Dog Owners: More often than not, we’ll ask you to roll down your rear window so that we can slip two of our leashes onto your pet. We’ll then leave your leash in the car, open the door, and walk or carry your fur baby inside. Our leashes are specifically designed to help us minimize the risk of escape. If you have multiple pets coming to see us on the same day, we’ll likely retrieve each pet individually.
I Understand & Agree
I'm Unable or Unwilling
I Don't Understand
I'd Rather Reschedule for a House Call
Please Select An Option
11
Once your Pet is Inside Ibis Animal Hospital:

Once your pet’s inside, you can either park in the parking lot, go shopping at Publix next door, grab a snack at Avanti or Dunkin', run an errand, or if you prefer you are welcome to go home to wait in the comfort of your own home. Just let us know. If you’re a new client or your pet is here for a major medical issue, please ask us before leaving, we may need you to sign additional forms.

If the doctor or medical staff needs any clarification about your pet’s health you'll receive a call before the exam, if we do not need clarification, you’ll receive a call once the doctor has completed their assessment. During that call, we’ll go over any relevant medical issues, any potential treatment plans, & review any recommendations. We will be happy to answer any questions that you may have too.
12
A Final Reminder:* This field is required.Please be sure to bring a cell phone to your visit & do not walk up to the front door with your pet. If you're unable to do this please discuss this with us before your appointment so we can other accommodations. PLEASE STAY SEATED IN YOUR VEHICLE DURING DROP-OFF & PICK-UP. Thank you so much for helping us make your visit as safe & efficient as possible by adhering to these policies during these challenging times.
I Understand & Agree
I'm Unable or Unwilling
I Don't Understand
I'd Rather Reschedule for a House Call
Please Select An Option
13
That’s all! Bring your fur baby home & enjoy the rest of your day!

Thank you so much for trusting your pet’s care to all of us at Ibis Animal Hospital. If there’s anything that we can do to improve your experience please don’t hesitate to reach out to us directly at:

Management@IbisAnimalHospital.com
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