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BACtrack View Enterprise - Cancellation Request
Please fill out and submit this form to cancel your BACtrack View Enterprise subscription.
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1
Name
*
This field is required.
Must match the name used on BACtrack View Enterprise account
First Name
Last Name
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2
Email
*
This field is required.
Must match the email used on BACtrack View Enterprise account
example@example.com
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3
Which court system was associated with your monitoring, if any?
Leave this blank if your monitoring was not associated with any court system
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4
Why are you canceling?
*
This field is required.
Please be specific and give as many details as possible.
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5
Which BACtrack View Plan were you on?
If you don't see your plan listed, please select "Other"
Basic ($79/mo)
Plus ($99/mo)
Pro ($129/mo)
Other (various)
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6
Which of these best describes you?
*
This field is required.
I am a paying customer
I signed up for a free trial and used the service
I signed up for a free trial, but never actually used the service
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7
Which of these best describes why you were using BACtrack View Enterprise?
*
This field is required.
Child Custody / Family Law / Divorce
Criminal Justice / Pre-Trial / Probation / Parole
Alcohol Treatment / Addiction / Recovery
Other
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8
Why did you not end up using the BACtrack View Enterprise service during your 14 day free trial?
*
This field is required.
Not compatible with my phone
Too expensive
No longer need it
Just ran out of time
Signed up accidentally
Other
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9
Are you interested in extending your free trial so you can try the service?
YES
NO
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10
How long were you a BACtrack View Enterprise subscriber?
*
This field is required.
Less than 3 months
3 - 6 months
7 - 12 months
More than 12 months
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11
What was your role with the BACtrack View App?
Tester (with a Monitor)
Monitor
Self Tester (without a Monitor)
Accountability Partner
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12
On average, how often did you use the BACtrack View Enterprise App?
*
This field is required.
Less than once a week
Once a week
Several times per week
Every day
Multiple times per day
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13
What is the primary reason for cancelling your subscription?
Too expensive
Not compatible with Android
Testing requirements have been met
Found another monitoring service
App is too hard to use
Dissatisfied with BACtrack View customer service
Don't use it enough
Don't need it anymore
Other
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14
How important were each of these features to you?
Not Important
Somewhat Important
Important
Very Important
PDF Reports
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Row 0, Column 1
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Testing Notifications
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Row 1, Column 1
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Monitors / Connections
Row 2, Column 0
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Test Scheduling
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On Demand Testing
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PDF Reports
Testing Notifications
Monitors / Connections
Test Scheduling
On Demand Testing
Not Important
Row 0, Column 0
Somewhat Important
Row 0, Column 1
Important
Row 0, Column 2
Very Important
Row 0, Column 3
Not Important
Row 1, Column 0
Somewhat Important
Row 1, Column 1
Important
Row 1, Column 2
Very Important
Row 1, Column 3
Not Important
Row 2, Column 0
Somewhat Important
Row 2, Column 1
Important
Row 2, Column 2
Very Important
Row 2, Column 3
Not Important
Row 3, Column 0
Somewhat Important
Row 3, Column 1
Important
Row 3, Column 2
Very Important
Row 3, Column 3
Not Important
Row 4, Column 0
Somewhat Important
Row 4, Column 1
Important
Row 4, Column 2
Very Important
Row 4, Column 3
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15
Any other feedback that you'd like to give?
(optional)
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16
On a Scale of 1 to 10, how likely would you be to recommend BACtrack View Enterprise to your friends or family?
*
This field is required.
1
2
3
4
5
6
7
8
9
10
Very Unlikely
Very Likely
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17
Would you like to purchase your breathalyzer for $99.99?
*
This field is required.
The BACtrack Mobile breathalyzer also works with the free BACtrack App, which does not require a monthly fee.
Yes, I'd like to purchase my breathalyzer for $99.99
No, please send me a pre-paid shipping label to return my breathalyzer.
I already owned my BACtrack before starting BACtrack View.
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18
Would you like BACtrack to host and store all of your account data for future use?
*
This field is required.
(You may cancel at any time)
Yes, please securely store my data for $9 per month
No, please permanently delete my account and all test results
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19
$15 Amazon Gift Card for 15 Minutes of Your Time
Our CEO would love to hear more about your time on our service. Are you interested in sharing your experience over the phone? We'll send you a $15 Amazon gift card for your time.
Yes, please contact me to schedule a phone call
No thanks
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20
What could we do to improve BACtrack View Enterprise?
*
This field is required.
Please be specific and give as many details as possible.
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