There are occasions when we discover unrelated issues/problems at the time of your pet’s procedure that warrant further attention (Ex: ear infection, lump, broken tooth, etc…). Should an additional condition or problem present itself during the procedure that needs to be addressed, we will make every effort to contact you by phone. However, in the event that we are unable to reach you, we will address the condition in a manner that is in the best interest of your pet based on our medical expertise.