Guidelines
Role-Play Practice Coaching & Feedback Guidelines and Expectations
1. Everyone (agents and team members) should be volunteering (or being "voluntold" by the agent) on a weekly basis to participate in Role-Play Practice Coaching/Feedback on appointment selling, sales appointments or both, including objection handling. Remember, Lurkers Aren't Learners!
2. Everyone (agents and team members) should be including objection handling role-play as part of your weekly requests for feedback & coaching whether that's for appointment selling, sales appointments or both.
3. The Live Coaching & Feedback Sessions should not be used as a substitute for individual preparation.
4. Specifically, role-play participants should not be simply reading the material to the group. This is not beneficial for anyone, including the participant.
5. The role-play participants should be prepared by having used the 5/5/5/5 Study Method (below), tele-prompter practice and role-play preparation on their own prior to the session.
The 5/5/5/5 Study Method (Read/Write/Role-Play/Real-Play)
- Read the material out-loud once per day for 5 days.
- Handwrite out the material once per day for 5 days.
- Role-play the material once per day for 5 days.
- Request Role-Play Practice Feedback/Coaching from your agent.
- Request Role-Play Practice Feedback/Coaching from Barry.
- If you are the agent, Request Role-Play Practice Feedback/Coaching from Barry (prepare by role playing with team and/or another agent from the program).
- After receiving feedback and coaching from your agent and/or Barry, use the material with at least one client/prospect (Real-Play) as soon as possible.
- Request additional feedback and coaching during the next live Q&A session after your real-play.
- Repeat the process for each script/word track.
6. Actively participate in the coaching sessions even when you're not the role-play participant by paying close attention to the feedback and coaching. Avoid side conversations to allow everyone to focus on learning.
7. During the session, if you're not a role-play participant for the current week, you should be volunteering for the next session (or being "voluntold" by the agent) by indicating (in the Zoom chat window) which script/word track you'd like to work on. Do not rely on observing others to learn; you must actively participate.
8. Implement Imperfectly between sessions.....real-play with actual prospects/customers/clients is the key!