Massage Chair RMA Form

1
Are you trying to set up a Warranty or RMA Claim for a Massage Medik Massage Chair?* This field is required.
YESNO
2
This claim form is only for MASSAGE MEDIK Massage Chairs.

Please click HERE to submit an RMA/Warranty Claim for any other MASSAGE MEDIK Product!
3
Full Name* This field is required.
First Name
Last Name
4
Email* This field is required.
example@example.com
Confirm Email
5
Phone Number* This field is required.
Area Code
Phone Number
6
Shipping Address* This field is required.*Enter the original shipping address used on the order*
Street Address
Street Address Line 2
City
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State
Zip Code
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United States
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Australia
Austria
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The Bahamas
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Barbados
Belarus
Belgium
Belize
Benin
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Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
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Cameroon
Canada
Cape Verde
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Central African Republic
Chad
Chile
China
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Cook Islands
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Cote d'Ivoire
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
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Ghana
Gibraltar
Greece
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Guadeloupe
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Israel
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Kenya
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North Korea
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Kuwait
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Laos
Latvia
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Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
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Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
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New Caledonia
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Nigeria
Niue
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Northern Mariana
Norway
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Palestine
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Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
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Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
7
Purchase Date* This field is required.
Date
Year
Month
Day
8
Are there other products you would like to file a claim for?* This field is required.
YESNO
9
What Products?What other products would you like to file a claim on?
10
Reason for Claim* This field is required.
Chair Damaged - NO Box Damage
Chair Damaged - Box IS Damaged
Wrong Item Sent
No Longer Want / Need
Better Price Available
Defective Product Warranty Claim
After Shipment Order Cancellation Request
11
Please list the issues your having with your Massage Medik ChairPlease be as detailed as possible for the fastest processing of your claim.
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12
What have you tried?Please be as detailed as possible and describe what you have done to try and fix the problem.
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Ok
13
Have you tried any solutions on your own?This helps us get a troubleshoot and resolve your issue.
YESNO
14
Do you have any videos or photos of the defect/damage?Please provide for the fastest processing of your claim.
YESNO
15
Please upload them below
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
16
Was there any damage to the shipping box or product when the delivery was made?
YESNO
17
What was originally ordered?
18
Do you understand that there is a rerouting/restocking fee for cancellations made after the order has already shipped?Click 'No' to read more about cancellations made after shipment.
YESNO
19
Outside of claims for chairs damaged in transit, The Customer agrees that all non delivered shipments are subject to a $250.00 rerouting/restocking fee, which can be paid using funds from the original purchase or using a separate form of payment, as determined by The Customer.

Click HERE to read more about our policies, terms, and conditions.

*Claims for chairs damaged in transit will be resolved at no charge to the customer.
20
Do you understand that all returns are subject to restocking/return fee?Click 'No' to read more about our return policy.
YESNO
21
The Customer agrees that all returns are subject to a $399.00 restocking fee, which can be paid using funds from the original purchase or using a separate form of payment, as determined by The Customer. Returns must be returned with all original items and in the same condition as originally shipped.

Click HERE to read more about our policies, terms, and conditions.
22
Please upload any pictures or documents regarding this claim.*Not Required*
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
23
How can we resolve this?* This field is required.
Exchange
Partial Credit
Refund
Replacement
24
Additional comments, questions or informationPlease list any additional information that may help in processing your claim.
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Should be Empty:

This claim form is only for MASSAGE MEDIK Massage Chairs.

Please click HERE to submit an RMA/Warranty Claim for any other MASSAGE MEDIK Product!

Outside of claims for chairs damaged in transit, The Customer agrees that all non delivered shipments are subject to a $250.00 rerouting/restocking fee, which can be paid using funds from the original purchase or using a separate form of payment, as determined by The Customer.