HOBBYWING Service Request Form (North America)

First, what is your name? * This field is required.First & Last name

ex. John Smith

and what is your email address?* This field is required.Double check your spelling or you will not receive our reply.

example@example.com

Phone Number* This field is required.

Area Code

Phone Number

and you are...* This field is required.Define who you are

End-user (Resident in North America)

HOBBYWING Authorized Dealer

Other (ex a visitor from Mars)

Is your product protected by HOBBYWING Care Shield PlanFind out more, please visit Hobbywingdirect.com/collection/hw-care-shield

YESNO

ATTENTION TO DEALER

As a reminder, your customer needs to contact us directly for a warranty /non-warranty claim. If a damaged product is determined "non-warranty", you agreed to be charged an associated service fee. Please review your HOBBYWING authorized dealer agreement, or contact your distributor for any questions.

You have chosen "Other".

This service is available for North American customers only. Please contact your local representative for further assistance. or contact sales-a@hobbywing.com

Please let us know if this is not handled in a timely fashion by them. It is important to us that you are as well taken care of by them as you would be by us. If you are unable to reach, please contact us at NorthAmerica@hobbywing.com.

You can close the browser or proceed "NEXT" to request further help.

HOBBYWING limited warranty terms & conditions* This field is required.Warranty is NOT automatic. Our trained technician will review your case once you have submitted this form. If you have purchased from non-authorized sales channels such as Amazon.com, eBay, Banggood, Alibaba, discount stores, or any stores located outside of North America, the warranty terms is invalid. Please apply the "Standard Repair/Replacement service request" box in the next step. To learn about Warranty vs Non-warranty service offers, please review the terms & conditions.https://www.hobbywingdirect.com/pages/unauthorized-sales-channels-marketplace-and-unauthorized-store-list

I agreed to terms & conditions

Choose your service request* This field is required.Please choose one of your following service requests

Express Repair / Replacement Service Request (Within 30 days of a valid receipt required)

Standard Repair / Replacement Service Request

HOBBYWING Upgrade program

HOBBYWING Trade-in / Try-out program

Other

What type of product are you inquiring about?* This field is required.

HOBBYWING Upgrade Program

Thank you for being a great customer. HOBBYWING has committed to collect used electronic components for the proper disposal. To help us make our mother earth a bit more environmentally friendly place, we would like to thank you for offering you the upgrade program while you can enjoy the HOBBYWING's latest features available at the market.

Send your old, retired HOBBYWING ESC or motor back to us and you are entitled to receive a brand new HOBBYWING product at a special price.

The offer is valid for North America customers.
You will receive a return authorization number along with the return shipping guideline upon submission.

Click NEXT to continued...

HOBBYWING TryOut / Trade-in program

Our mission is to reach more customers so that they can experience HOBBYWING products without breaking banks.

Send any ESC or motor back to us and you are entitled to receive a brand new HOBBYWING product at a special price.

The condition does not matter. Any damaged or working ESC, even other brands, your dog bit it, We don't care : )

The offer is valid for North America customers.
You will receive a return authorization number along with the return shipping guideline upon submission.

Click NEXT to continued...

Which HOBBYWING product are you interested in?* This field is required.HOBBYWING TryOut / Trade-in program / Upgrade Program

What is the part number (p/n or SKU) of your product ?Part Number (p/n) is shown in the original box (ex. 30112600) If you are not sure, please visit HobbywingDirect.com

(P/N)

Additional products to add?* This field is required.

NOYES

List of additional productsIf NO, move to NEXT

Hobby shop name?* This field is required.Where and When was the product purchased

Hobby shop

Purchase date

What is your authorized store name?* This field is required.DBA name is ok

re: My RC Store in California

Did it work before?* This field is required.

YESNO

Really?! Please check all that apply below* This field is required.Every HOBBYWING product has gone through multi-level component check ups and passed 3 steps-QC protocols prior to ship for North American customers. D.O.A is virtually impossible. With that said, it is possible that something may be overlooked during the installation / set-up time or the product may get damaged by external factors. Before move forward, please make sure to perform the following steps.

D.O.A (Dead on Arrival) - my product arrived damaged / missing parts before the installation.

My product seems to be damaged after installation. - Once installed, a product is not considered D.O.A, a product is likely damaged during the installation or it is not set up correctly. our tech support team will follow up with you after submission.

It does not power on. All wiring, power plug, a full-charged fresh battery was used correctly.

Accidently crossed wires and damaged my electronic(s) - Reversed polarity.

Power on, but I can't calibrate the system. - Please help!

The system is set up correctly, yet I am getting LED signal error(s)

Product came alive and scared my dog

Other

Was it previously replaced before?* This field is required.

NO, this is the first timeYES, I am back again...

HOBBYWING Replacement program - Previously replaced

We are sorry to hear that the replacement unit does not work again. As mentioned, the last replacement you received was checked both functions and performance prior to ship, ensuring there were no possible manufacture defective parts in anyways.

What does it mean?

This means that the ultimate source of the problem is somewhere external. Unfortunately, it is beyond our scope to find out what is damaging the electronics. This is the most challenging, yet interesting part of Hobby.

Don't worry. We are here to help you.

Although this damaged unit will not be warrantable, you are eligible to receive a brand new product or the equivalent product at a special price. Let's finish up the rest of the inquires so that we can initiate your replacement process asap. Upon request, we are more than happy to provide you troubleshooting further as well.

Click NEXT to continue...

What best describes the issue you're having with your product?* This field is required.*This data not only helps us solve your problem faster, it goes straight back to our designers and suppliers so that we can prevent your issue in the future.

Can't calibrate the system - and Yes, I read the manual and I know how to calibrate..

LED Lights flashing (Red)

LED Lights flashing (Green)

Capacitor(s) damaged

Overheated / Overloaded

Was working until yesterday, but I can't turn it on today..(No Power).

Burned / smoked

Cogging / has to push to move

Servo works but no throttle

Broken shaft (motor)

Power switch is damaged or seems to be damaged

Crashed / landed badly..

Other (you will be asked to describe. Click NEXT below)

Is there anything to add?* This field is required.

NOYES

Please describe* This field is required.Please take your time and describe your situation as accurate as possible.

Upload your product photo (Max file size 10.6Mb)Pictures greatly speed up the warranty return/exchange process because they often allow us to diagnose the issue instantly. Your picture doesn't have to be fancy...it can be taken with your phone.(Max file up to 10.6Mb)

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

A copy of the original receiptMax file size 10.6Mb

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

Your purchase receipt from your distributor** Show your distributor's name, product name, and purchase date & price

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

You can simply take a photo of the receipt.

Almost there...

In the event we need to send you a replacement, let's verify your shipping destination.

Shipping destinationWe will ask you a complete shipping address once the service has approved later.

Where are we going to ship to?
In order for us to provide you an accurate quote, we need to know where the product(s) will be shipped to. le's verify your shipping destination.

HOBBYWING TryOut / Trade-in program / Upgrade Program

Shipping destinationHOBBYWING TryOut / Trade-in program / Upgrade Program

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