Customer Care Insights Program FREE TRIAL
Complete this form to register for a free two week trial of the Vet CX Customer Care Insights Program.
Your Name:
*
First name
Last name
Mobile Number:
Your Role:
*
Please Select
Nurse
Practice Manager/GM
Owner
Your E-mail:
*
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Practice Details
Please provide details about your Practice. This information will be used to set up your membership.
Practice Name:
*
Practice Phone Number:
*
This should be the main number to your practice. Vet CX will use this number for the Customer Care Insights calls.
Practice Address:
*
Street Address
Street Address Line 2
City
State
Post Code
Email address for your Insights Report:
*
Keep in mind this report contains call recordings.
Email address for anyone else to receive the monthly report:
Keep in mind this report contains call recordings.
Accounts E-mail:
If you have a dedicated accounts email address for invoices.
What is the cost of a standard consult:
Does your practice offer online booking?
*
Yes
No
If yes, which provider?
Vetstoria
PetYeti
Other
If your practice is a member of a group which one?:
Vettr
UVG (United Vets Group)
Vetcentric
Lincoln Institute
IVA (Independent Vets Australia)
Vet Partners
Greencross
NVC (National Vet Care)
Other
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Competitor information
As part of Vet CX’s Customer Care Insights program, we compare your results with that of your direct competitors. Please provide details of the two practices you consider to be your immediate competition.
Competitor 1 Practice Name:
*
Practice name
Competitor 1 Phone Number:
Practice phone number
Competitor 2 Practice Name:
*
Practice name
Competitor 2 Phone Number:
Practice phone number
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Agreement
I acknowledge:
*
Results of the customer insights reports are intended to increase customer service levels only and are not designed for performance management.
Customer Care Insights calls are recorded and I will advise my staff members that we are undertaking mystery shopping.
I am an authorised person of the named practice to instruct Vet CX (and parent company Health CX) to commence this offer.
I have read and agreed to the terms and conditions of the program I am registering for at www.vetcx.com.au
Monthly membership fees will be automatically charged to my nominated credit card on the final day of each month (if monthly service selected).
For monthly service, I can cancel my service at any time by emailing info@vetcx.com.au before the 20th of the month prior. Prepaid annual memberships can not be refunded.
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