1. The student can be accompanied by a ‘Support Person’ while hearing the case in the Internal Complaints/Appeals Committee.
2. Note that during this process, a student’s enrolment will be maintained until the outcome of the complaint or appeal is known, except for exceptional cases. Please provide a written statement of the outcome including reasons and details for the decision to the student within 10 working days.
3. The procedure does not remove the right of the student to act under Australia’s consumer protection laws, if they are dissatisfied with Glen Institute’s “complaints and appeals process.”
4. Students are also advised to contact the Overseas Student Ombudsman, where they are not happy with the outcome of the Internal Appeals process: http://www.ombudsman.gov.au/making-a-complaint/overseas-students for external appeals. Phone: 1300 362 072