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    Thank you for choosing local!

     

    We typically respond within one hour of current business hours. If we do not respond, it means your order is still being reviewed and delivery is unscheduled.  Please call 416-489-7246 if your order is time sensitive.

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    Hold tight!  To ensure your gift is created and delivered with the utmost peace of mind, we need an abundance of key information from you.

    Fields with a red asterisk (*) are required information.

    If you have the slightest question, simply call 416-489-7246 or write to studio@terrainflowers.com 

     

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  • Delivery Date

    Be sure to select an optional delivery date. This is especially important in cases of extreme weather, unreachable recipient, time-of-day order placement, and order volumes.
  • Dropping by to pick up? We will be ready for you!

    Although, we could easily be poking around in the flower cooler so try to call us 5-10 minutes before your arrival. As soon as we connect live, we will promptly bring your gift-wrapped flowers to you. Simply knock or call.
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  • Recipient Information

    Help us help you help them! The more information you provide, the better.
  • Call Ahead Service

    (For safest assured delivery!)
  • It is our practice to call your recipient's home, office, or place of delivery to confirm that your chosen delivery date is a date that works for them. This happily allows us to verify directly with {recipientName} that all delivery details are correct and subsequently make any changes prior to the first delivery attempt, saving everyone's time, and more importantly, saving you money!  

    Please note: We understand that the element of surprise can be a wonderful thing when it comes to flower delivery.

    However, we urge you to consider otherwise; when you request a "surprise them/do not call ahead" delivery, damage by sunlight, snow, frost, rain or prolonged transport may occur before your flowers reach your recipient.  What if no one is home and temperatures plummet to bone-chilling minus 20C or linger at a sweltering 35C? 

    At the driver’s discretion, your gift may be left with a friendly neighbour or brought back to our shop’s cooler for overnight storage.  What if your friend is out of town for the weekend or two weeks?

    Terrain Flowers is not liable for miss-delivery or re-routing costs whether caused by incorrect or incomplete addresses, "leave at the door" instructions, or absences such as vacation/business trip/leaving work early/dog walking.

    For everyone's peace of mind, it is always best that the recipient is called in advance and all address details are confirmed!

  • Pick up timeframe...

    Give us approximates!
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  • Card Message

    What would you like to say?
  • Order Details and Payment

  • Is this an extra special occasion? Consider adding finishing touches such as Enhanced Gift Wrap and/or Keepsake Greeting Card.  Both options will appear once you reach the Flower Shopping Cart.

  • Enhanced Gift Wrap

    Enhanced wrap conceals the standard delivery box with crisp black and white striped paper or natural crisp kraft paper and an abundance of colour-coordinated tissue paper to frame and protect your flowers.

    Standard wrap is complimentary; please specify below within the shopping cart.

    * For protection, extra complimentary cellophane overwrap is applied in winter as well as for deliveries to offices/condos/apartments year round.

  • Keepsake Greeting Card 

    Card, envelope, and ribbon are chosen by our designers based on occasion and colour coordination with your flowers. Styles and colours will vary.

    Our standard message card is free and comes in its own crisp white envelope. 

  • Flower Shopping Cart

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    Enhanced Wrap ($6) $6.00CAD
    Ribboned Keepsake Card ($8) $8.00CAD
    Both Enhanced Wrap & Ribboned Keepsake Card (Save $4) $10.00CAD

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  • Final Floral Thoughts and Requests

    (This area is for your additional thoughts, in case the shopping cart was limiting in the slightest way.)
  • Specific flower and colour availability vary each day and season to season.  Please select an alternative colour palette, should your custom request not be available.  We invite you to call us at 416-489-7246 to discuss!



  • Terms and Conditions for Flower Delivery

    • I understand and acknowledge that my gift can ONLY be delivered once I have personally been contacted at my preferred phone number of {myPreferred} and/or with a direct personalized e-mail to {myEmail25}.
    • I understand and agree that it is my responsibility to check my spam and junk folders for any communications from Terrain Flowers and/or Jotform and/or ensure e-mails and related domain names of Terrain Flowers and Jotform are added to my personal or corporate whitelists and safelists.
    • I understand and acknowledge that Terrain Flowers has the expertise and industry knowledge to determine if delivery is feasible based on stock availability, timing, weather, recipient availability and/or holiday closures. Refunds will be applied in such cases.
    • I understand and agree that Terrain Flowers and JotForm cannot and will not be held liable for unconfirmed and/or undelivered gifts.
    • I accept that undeliverability of gifts due to my inability to be contacted by phone or e-mail is my responsibility and a full refund will typically be applied within three (3) business days of notification.
    • I understand and agree that Terrain Flowers and JotForm cannot and will not be held liable for unconfirmed and/or undelivered gifts.

  • OUR GOAL
    We directly and personally
    acknowledge your order within 60 minutes.*
    * During our regular Flower Hours of 9 to 4 Monday through Friday and 10 to 2 Saturday. Closed Saturdays between July 29 and September 2 and all Saturdays, Sundays and Mondays of long holiday weekends.

    ORDER CONFIRMATION
    It is essential that you receive a
    confirmation phone call or personal e-mail from us,
    otherwise it is quite possible that
    YOUR ORDER HAS GONE ASTRAY** OR IS IN LIMBO.

    YOUR GIFT WILL NOT BE DELIVERED UNTIL YOUR RECEIVE AN ORDER CONFIRMATION FROM US VIA ONE OF THE FOLLOWING METHODS:

    A. a personal telephone call or
    B. a personal and customized e-mail. 

    IS YOUR DELIVERY TIME SENSITIVE?
    By time-sensitive, we mean, Same Day or Super Rush.  
    If so, dial 416-489-7246 now because keeping it human provides
    immediate responsiveness and ultimate peace of mind.

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