Thank you for choosing local!
We typically respond within one hour of current business hours. If we do not respond, it means your order is still being reviewed and delivery is unscheduled.
Please call 416-489-7246 if your order is time sensitive.
Hold tight! To ensure your gift is created and delivered with the utmost peace of mind, we need an abundance of key information from you.
Fields with a red asterisk (*) are required information.
If you have the slightest question, simply call 416-489-7246 or write to studio@terrainflowers.com
It is our practice to verify every address and confirm that your chosen delivery date is a date that works for {recipientName}. We confirm all details and subsequently make necessary changes prior to the first delivery attempt -- saving everyone's time and saving you money. *
In cases where no one answers the door, it is the driver’s discretion to leave your gift with a friendly neighbour or return it to our shop’s for overnight protection.
* Terrain Flowers is not liable for miss-delivery or re-routing costs whether caused by incorrect or incomplete addresses, "leave at the door" instructions, or absences such as vacation, business trip, left early for the long weekend, left work early to prepare for birthday dinne, or simply walking the dog.
Is this an extra special occasion? Consider adding finishing touches such as Enhanced Gift Wrap and/or Keepsake Greeting Card. Both options will appear once you reach the Flower Shopping Cart.
Standard wrapping and protection is complimentary.
Specific flower and colour availability vary each day and season to season. Please select an alternative colour palette, should your custom request not be available. We invite you to call us at 416-489-7246 to discuss!
Terms and Conditions for Flower Delivery
OUR GOALWe typically acknowledge your order within 60 minutes.** During our regular Flower Hours of 9 to 4 Monday through Friday and 10 to 2 Saturday. Closed Saturdays between July 29 and September 2 and all Saturdays, Sundays and Mondays of long holiday weekends. Expect delays during the busiest times, such as Valentine's.
ORDER CONFIRMATIONIt is essential that you receive aconfirmation phone call or personal e-mail from us,otherwise it is quite possible thatYOUR ORDER HAS GONE ASTRAY** OR IS IN LIMBO.
YOUR GIFT WILL BE DELIVERED AFTER ORDER CONFIRMATION VIA A PERSONAL:
A. phone call orB. e-mail.
IS YOUR DELIVERY TIME SENSITIVE? By time-sensitive, we mean, Same Day or Super Rush. If so, dial 416-489-7246 now because keeping it human providesimmediate responsiveness and ultimate peace of mind.
** Orders gone astray will typically be refunded in 3-5 business days based on Visa, MasterCard, and Amex service providers' processing timeframes. Timeframes vary based on your credit card company, bank and statutory holidays, for all banks, including but not limited to RBC, Bank of Montreal, ScotiaBank, CIBC, and President's Choice, even if Terrain Flowers Inc. inputs your refund immediately. "Orders gone astray" is best understood when one considers any technology phenomena such as spam filtres, the recent nation-wide telecom apocalypse or Google's and Yahoo's 2023 anti-spam initiatives which are having far-reaching unforseen effects on e-mail service provides, servers, and domain names, whether authenticated or unauthenticated.