Atlas - Half Street - Experience Report

Name*

Email Address associated with your PayPal Account*

Please use the email address associated with your PayPal account.

Age*

Gender*

MaleFemaleNon-binaryPrefer not to say

Type of Beer Drinker*

Which location did you visit?*

Half StreetIvy City

Date of Visit*

Day of the Week*

Arrival Time*

:HoursMinutesAM/PM Option

Departure Time*

:Hours MinutesAM/PM Option

Number of Guests in Your Party*

When you called the brewery, how many rings before someone answered?*

Did the person answering identify themselves and the business in a warm, friendly greeting?*

YesNo

Please ask what time the brewery is open until and list the hours they provided.*

When you visited was there an event going on at the Nationals' Stadium?*

YesNoUnsure

Name of Bartender/Server. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair, and any additional identifying characteristics)*

If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)

Did you provide the staff member's name or a detailed description? Please put more than "Male, 20s, tattoos."*

YesNo

Where did you sit?*

BarTable

Was the walkway outside the brewery properly maintained?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Upon entering the brewery, what were your eyes first drawn to?*

Please write a minimum of two complete sentences.0/1000

How full was the brewery upon arrival?*

Please give your best estimate.

How full was the brewery upon departure?*

Please give your best estimate.

How did the brewery's social media presence contribute to your visit?*

Please write a minimum of two complete sentences.0/1000

Were you greeted upon arrival?*

YesNo

Please describe your interaction with the host.*

Please write a minimum of two complete sentences.0/1000

Were menus clean and free of water marks?*

YesNo

Was your ID checked?*

YesNo

Were you asked if you had been to Atlas before?*

YesNoNo, but I know the staff recognized me.

Was a manager visible on the floor?*

YesNo

Please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair, and any additional identifying characteristics)

Did the Manager stop by your table?*

YesNoI did not see a manager.

Were you informed about any upcoming events or promotions either via a TV advertisement, table sign, or staff member?*

YesNo

How long after being seated did a staff member make contact with you?*

How would you describe the hospitality?*

Friendly and welcomingThe staff member seemed in a rush/hurried to get to their next task

Did the staff member give you background information on Atlas & Andy's?*

Yes, they gave background information on Atlas & Andy's.NoYes, they gave background information on Atlas.Yes, they gave background information on Andy's.

Was the staff member able to answer all of your questions in a knowledgeable manner?*

Did the staff member teach you anything new about our beer?*

YesNo

Please explain.

Did your server/bartender identify the beers that were brewed at this location?*

YesNo

How long did it take from the time of placing your drink order until it was received?*

Was your beer served in clean glassware?*

YesNo

Please explain.

Please write a minimum of one complete sentence0/1000

After receiving your drink order, how long until the staff member checked on you?*

Was your bartender/server knowledgeable about the food menu?*

YesNo

How long after ordering did you receive your food?*

How long did it take for the bartender/server to follow up with you after your meal was delivered?*

If multiple items were ordered, were all of your items delivered at the appropriate time?*

YesNoN/A

Was all your food served at the appropriate temperature?*

YesNo

Please list all food items ordered.*

Please rate your satisfaction with the food item ordered.*

Did the size and quality of your food items correspond fairly with the price?*

YesNo

Please provide comments on each food and beverage item ordered.*

Please comment on quality, presentation, pricing, and service. Please write a minimum of four complete sentences.0/200

How would you rate the cleanliness of your table and bathroom?*

Very CleanCleanDirtyVery Dirty

Please explain.

Please write a minimum of one complete sentence.0/1000

How would you compare this brewery experience to others you have visited?*

Did the bartender/server suggest filling a growler or taking beer to go?*

YesNo

Did you purchase any beer to go?*

YesNo

Are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?*

YesNoN/A

Was the volume level and selection of music pleasant?*

YesNo

Were TVs on and tuned to relevant channels?*

YesNo

Did you receive a sincere "thank you" upon leaving the brewery?*

YesNo

How would you rate the staff's level of engagement?*

Did the brewery staff enhance your experience?*

YesNo

Please explain. The more details, the better.*

Please write a minimum of three complete sentences.0/1000

What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.*

Please write a minimum of three complete sentences.0/1000

Had you visited this brewery before?*

YesNo

Would you recommend and return to this brewery based on this experience?*

YesNo

Please explain. *

Please write a minimum of four complete sentences.0/1000

How soon do you plan to return to this brewery?*

What would make this brewery your "go to" brewery?*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to the brewery. It is their goal to make their customer experience equally as enjoyable as the beer.*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to Secret Hopper.

This will not be shared with the brewery.

Calculation

What was the total amount of your check before tip?*

What was the total amount tipped?*

If you had a friend with you, are their purchases on a separate check?*

Yes, separate check.No, they are included on mine.N/A

How many people are included on your check?*

Ex. 2

Economic Impact

Have any friends that would make great Secret Hoppers? Type their email address below to send them an invitation.

example@example.com

We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?

What would you like to see Secret Hopper improve upon?

If Secret Hopper were a beer, what would we be?

Would you recommend Secret Hopper to a friend?

YesNo

Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?

YesNo

Tip Percentage

Please upload a picture/screenshot of your receipt.

Browse Files

We would love to see any pictures you take during your visit. We do ask that any you share with us not include the brewery name, logo, or any distinguishing features.

Browse Files

Time Spent

Please double check to make sure you didn't accidentally type your name as the bartender!

This will be read by brewery staff and management.

Please use your best grammar and spelling!

Upon hitting submit, you will be redirected to our Facebook page. Cheers!