WaterMark Bar and Grille Igloo Reservation Form

We can’t wait to host your private party in our waterfront igloos!

We just have a few important terms and conditions for you to read through before your visit.

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Terms & Conditions 

 

IGLOO RESERVATIONS  

• Booked at the manager’s discretion.

• Private Igloo bookings are for a maximum of 6 guests. Please select the size of the booking you require when making your reservation.

• All bookings require a credit card guarantee to secure them.

• Our bookings do not require a deposit; however, the card will be charged for any last-minute cancellations or damages incurred.

•  An email booking confirmation will be to the email address provided by end of day and must be responded to.

• In addition to confirming your reservation details, this initial confirmation email will also include instructions to cancel or amend your booking should you need to.

• Each reservation requires a credit card response to confirmation email. Once both are provided the reservation can be secured.

• In the event that BOTH are not received, your booking will be automatically released from the system. You will be notified via email if your booking has been released.

• If no confirmation email is received, please contact us ASAP.

   

NO SHOWS AND LATE CANCELLATIONS

• 48 hours’ notice is required for cancelation or changes in party size. If you would like to cancel or amend the number of guests in your booking, please note we may not always have availability to increase your reservation but we will do our best!

• If notice is not received within the stated time period, we reserve the right to charge the minimum spending amount agreed upon. 

• If you are simply running late for your reservation, please let us know. Letting us know does not mean that we can extend your reservation time. 

• Watermark bar and grille reserves the right to cancel guest bookings at any time with written notice for any of the following reasons:

  1. If the guest is in breach or default of their obligations under this agreement.

  2. If Watermark is unable to carry out its obligations due to circumstances              beyond its control (for example extreme weather, refurbishment or                      emergency)
 

 ARRIVAL AND TIMINGS

• Please note that your table is booked from the time your booking begins, not your arrival time. Parties arriving late will nevertheless need to adhere to the above booking times.

• We operate a timed booking system to help us maintain a high standard of dining experience for all of our guests. Timing is reserved for sanitizing after each set of guests.

• Any requests for extensions to your booking time will need to be discussed and confirmed with the Management Team. This does not guarantee extended time. 

• Igloos are reserved for an hour and a half and will be strictly adhered to. We want to be courteous to others that have made reservations.

•  If notice is not received in time, and guests do not arrive within 20 minutes of their reservation, we reserve the right to charge the card given to secure the booking.

• This fee will be processed no more than 24 hours after the original scheduled booking.

   

IGLOO PAYMENT

• The full Watermark bar and grille menu is available. 

• A 20% service charge will be added to your final bill.

    

PETS

• The private Igloos are not pet friendly.

   

CHILDREN

• Children are welcome however we ask that they remain seated while inside the igloo.

• Crayons, markers etc. are not permitted in the igloos.

   

WHEELCHAIR ACCESS

• Our main restaurant, banquet and bar area fully accessible to wheelchair users. However, due to the narrow entry and constricted space of the igloos, unfortunately we do not have access.

   

SANITATION

• After each reservation the igloo is sanitized according to the CDC guidelines.

   

DAMAGES

• After each reservation each igloo is thoroughly inspected. If any damages are incurred during your visit you will be contacted immediately. 

• The name and credit card provided for the reservation may be charged if there are damages.

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Food and beverage spending minimum

Two people  $100

Four people $200

Six people    $300