Customer Satisfaction Survey Form (CSI)
Customer Satisfaction Index
RO Number
SERVICE INITIATION
Timeliness of handover process from Reception to Delivery.
*
Poor
Fair
Good
Excellent
N/A
SERVICE ADVISOR
Attention and Courtesy of Service Advisor. And responsiveness to your query.
*
Poor
Fair
Good
Excellent
N/A
DEALER FACILITY
Convenience of finding Customer Service Facilities (Customer lounge, washrooms, parts/cashier counter, etc.) and cleanliness of the dealership
*
Poor
Fair
Good
Excellent
N/A
SERVICE QUALITY
Did the service center deliver your vehicle at promised delivery time.
*
Poor
Fair
Good
Excellent
N/A
How do you rate the overall quality of repair work performed on your vehicle.
*
Poor
Fair
Good
Excellent
N/A
VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle)
*
Poor
Fair
Good
Excellent
N/A
LOYALTY TOWARDS SERVICE
Please rate how likely you rate the quality of car serviced at this Toyota Dealership and would you recommend others in the future to us.
*
Poor
Fair
Good
Excellent
N/A
What problems did you encounter?
Signature
*
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Customer Contact Details
Customer Information
Name
*
Email
Phone Number
*
-
Customer Vehicle Details
Customer Vehicle Information
Vehicle Model & Type
Car Registration No
*
Survey Type
*
Workshop
Bodyshop
Workshop/Bodyshop Customer Type
Please Select
Cash (Bodyshop)
Insurance (Bodyshop)
Car Owner (Workshop)
Company Car (Workshop)
Car Driver (Workshop)
Which Service / Bodyshop Advisor attend you?
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