FINANCIAL POLICY
Thank you for choosing us as your dental care provider. We are committed to your treatment being successful. Please understand that payment of your bill is considered a part of your treatment. The following is a statement of our Financial Policy which we require you to read and sign prior to any treatment.
- Payment is due at the time of service.
- If you have insurance, we expect you to pay your estimated portion at the time of service.
- We accept cash, checks or credit cards.
- We offer an extended payment plan with prior credit approval.
Insurance
We are an out-of-network provider for all insurance companies and we will file your insurance claims for you as a courtesy. Your insurance policy is a contract between you and your insurance company and it is your responsibility to ensure we have correct and current insurance information, and that you understand the benefits available to you. Please be aware that some of the services we provide may not be covered under your insurance policy. Once your insurance company has paid your benefits, you are responsible for any remaining balance.
Usual and Customary Rates
Our practice is committed to providing the best treatment for our patients and we charge what is usual and customary to our area. You are responsible for payment regardless of any insurance company’s arbitrary determination of usual and customary rates.
Late Fees and Collection Costs
If a payment is not paid within the terms of an agreed upon payment plan, Carbondale Family Dental may asses a delinquency charge in an amount not exceeding the greater of 10% of the unpaid amount of the installment not to exceed $15.00 provided that such charge may be collected at the time it accrues or any time thereafter but only one such charge shall be made for each installment in default regardless of the length of the period it remains unpaid.
In the event of any default, Carbondale Family Dental may declare the entire unpaid balance to be immediately due and payable. If Carbondale Family Dental then assigns this agreement to a collection agency for recovery, the patient will also be responsible for up to 30% of the unpaid principle balance as the reasonable cost of collection.
Minor Patients
The adult accompanying a minor is responsible for payment.
Missed Appointments
We ask that you please call at least 24 hours in advance if you cannot keep your appointment. If you miss an appointment, we ask that you provide a credit card to secure your future appointment. A $65 fee will be assessed for multiple missed appointments.
Thank you for understanding our Financial Policy. Please let us know if you have questions regarding this policy.