Shoreline Dental Care, LLC
At Shoreline Dental Care, we realize that your time is valuable, and we appreciate your mutual understanding that our time is valuable too. Unlike many other offices, we do not “double book” our appointments. When we schedule your appointment, a treatment room and the doctor’s time has been reserved specifically for you. Therefore, we need to ask for your assistance in keeping all scheduled appointments and being prompt in your arrival time.
If your personal schedule changes and you find it necessary to postpone an appointment, our office requires 2 business days, in order to offer the time to another patient. Please keep in mind that messages canceling appointments cannot be left with our afterhours answering service, Please speak to the business office during regular office hours; Monday-Thursday 8:30 AM-5:30 PM, Friday 8:30AM-2:00PM & Saturday 8:00 AM-2:00 PM, at our main office numbers: West Haven: 203-931-3050 or Milford: 203-874-3050.
It is necessary that we work by appointments. Unfortunately, emergencies do occur that occasionally cause delays in our schedule. However, we will try our best to honor your appointment time. Please, in turn, remember that the time we have reserved for you, is exclusively for you. Any changes in your schedule will affect our schedule as well.
We do require 2-business days’ notice for any appointment changes. Regrettably, if you miss 2 (two) appointments with our office (do not show up or do not call to cancel with notice), you will be unable to reserve any additional time in our schedule for you without an appointment deposit. An appointment deposit will be held on a credit card prepaying for your scheduled dental visit. When you keep your appointment, your deposit amount will be applied to your appointment fee.
Our objective is not to charge for missed appointments. We would much prefer that you keep your appointments, or reschedule with notice so that we may be afforded the opportunity to offer your reserved time to another patient in need. As a courtesy to you, we will make every attempt to remind you of your appointment. We provide our patients the option to participate in our online patient communication system. Some of the features include the ability to:
Request Appointments Online
Confirm Appointments via Email
Receive Text Message Appointment Reminders
Submit Patient Satisfaction Surveys
Refer Your Friends Online
You may opt-out of communications at any time by clicking the unsubscribe link in the footer of each email or by replying to a text message with 'STOP’. Standard Text Messaging rates apply. )
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