Furbo Nanny Cancel Request

Our team is truly sorry to hear about your dog's passing. We are processing your request, and you can expect confirmation within 24 hours. During this difficult time, if there's anything we can assist you with or if you have further concerns, please reach out. Our thoughts are with you, and we'll be in touch once your request is processed. Thank you for being a part of our community.

We're sorry to hear about the complications you've been experiencing with your Furbo. We genuinely care about resolving this for you. To help us understand and assist you better, could you please provide more details about the problem and how long you've been experiencing it?

In the meantime, here are some steps you can try to address the issue:
Step 1: Check if the USB Cable and port are loose.
Step 2: Unplug, and replug the Furbo after 30 seconds.
Step 3: Do a Hard Reset. To reset your Furbo, you'll need to use a pin or a straightened paper clip to press the 'reset' button on the back of your Furbo. While Furbo is plugged in, press and hold the reset button for about 20 seconds until the color of the light changes. Please wait another minute until Furbo's light turns green then do the setup process again. If this does not work, please go to the next step.
Step 4: Try a different power adapter.
Step 5: Try a different USB Cable.
Step 6: Try to plug the Furbo into a different socket.

Once we successfully resolve the issue, we will ensure your subscription covers the days when your Furbo didn't work as intended. It's worth noting that as a subscriber to Furbo Dog Nanny, your Furbo comes with a lifetime warranty, which includes free replacement for accidental damages and hardware defects.

We're committed to making sure you and your furbaby enjoy the benefits of Furbo Nanny without any interruptions. Please let us know if you have any questions or if these steps resolve the issue for you.

We’re sorry to hear about the complications you've been experiencing with your Furbo. We genuinely care about resolving this for you. To help us understand and assist you better, could you please provide more details about the problem and how long you've been experiencing it?

In the meantime, here are some steps you can try to address the issue:
Step 1: Unbind Furbo from your account. To do that, go to your Furbo app’s home screen, tap the “MENU button (☰) on the bottom right, and choose the Furbo Camera you wish to remove. Tap “Remove Device” at the lower end of your screen.
Step 2: Perform a hard reset on Furbo. Keep your Furbo plugged in, press and hold the reset button for about 5-10 seconds. Observe for 3 minutes for the light to turn blinking Yellow, open the Furbo app, and proceed to setup.
Step 3: Once the light is green or blinking yellow(for Furbo 360), try to set up the Furbo.

Once we successfully resolve the issue, we will ensure your subscription covers the days when your Furbo didn't work as intended. It's worth noting that as a subscriber to Furbo Dog Nanny, your Furbo comes with a lifetime warranty, which includes free replacement for accidental damages and hardware defects.

I'm sorry to hear that you've been having issues with the treat tosser of your Furbo. We're here to help you resolve this issue. Would you mind sharing the problem in detail and how long you've been experiencing it?

Before considering cancellation, we encourage you to explore potential solutions for the treat-tossing problem. You can refer to the following links for specific troubleshooting steps:

Furbo Dog Camera: https://help.furbo.com/hc/en-us/articles/17474284441753-Fail-to-Toss-Treats
Furbo 360 Dog Camera: https://help.furbo.com/hc/en-us/articles/17467942964121-Fail-to-Toss-Treats

Additionally, we want to assure you that once we resolve the issue you're facing, we'll make sure your subscription covers the days when your Furbo didn't work as expected. As a Furbo Dog Nanny subscriber, your Furbo is protected by our lifetime warranty, which includes free replacements for accidental damages and hardware defects.

We're committed to making sure you and your furbaby enjoy the benefits of Furbo Nanny without any interruptions. Please let us know if you have any questions or if these steps resolve the issue for you.

I'm sorry to hear about the connection issues with your Furbo. We're here to help. Could you please share more about the problem and how long it's been occurring?

If you haven't tried it yet, you may check this link for the troubleshooting steps related to your Issue
Furbo Camera: https://help.furbo.com/hc/en-us/articles/17474187576473-Unable-to-Connect-Furbo
Furbo 360° Camera: https://help.furbo.com/hc/en-us/articles/17466104934169-Unable-to-Connect-Furbo

Rest assured, we'll make sure your subscription covers the days your Furbo didn't work properly. Plus, as a Furbo Nanny subscriber, you're covered by our lifetime warranty, which includes free replacements for accidental damages and hardware defects.

Your satisfaction and your pet's well-being are our top priorities. Please share the issue details so we can help or or if these steps resolve the issue for you.

I'm sorry to hear about the issues you've been having with your Furbo. We're eager to assist you in resolving this issue. Would you mind sharing the problem in detail and the duration of your experience with it?

We understand that our recognition technology for AI pets is an ongoing process, and there may be instances when pets are mistakenly identified as humans due to blurriness in the AI's perception. We appreciate your patience and understanding in these cases.

It's important to note that the accuracy of our AI technology improves over time as it learns more. So, if you encounter instances where the AI's detected events do not align with what's captured in the video, we kindly request your assistance. Please play the video and report any discrepancies at the bottom of the screen where the video is displayed. Your feedback will be invaluable in enhancing the notification accuracy for both you and other Furbo users.

Here's how you can provide feedback about the detection:
Step 1: Tap the video you want to provide feedback on.
Step 2: If it's a false detection, press "×". If the detection is correct, press "✔".

We'll ensure your subscription covers the days when Furbo didn't work correctly. Additionally, as a Furbo Dog Nanny subscriber, your Furbo is safeguarded by our lifetime warranty, which includes free replacements for accidental damages and hardware defects.

Your satisfaction and your pet's well-being are our top priorities. Please share the issue details so we can help or or if these steps resolve the issue for you.

I'm sorry to hear about the issues you've been having with your Furbo. We're eager to assist you in resolving this issue. Would you mind sharing the problem in detail and the duration of your experience with it?

For best performance, it's recommended to place your Furbo Camera between 60cm and 120cm off the ground. Additionally, ensure that your Furbo Camera is not directly facing a light source, as this can affect its performance.

You can check more details on how we can resolve Miss Event Detection from this link: https://help.furbo.com/hc/en-us/articles/17464620047001-Miss-Detection-Issue

Once we fix the issue, we'll ensure your subscription covers the downtime. Your Furbo Dog Nanny subscription includes a lifetime warranty for free replacements due to accidents or hardware defects.

Your satisfaction and your pet's well-being are our top priorities. Please share the issue details so we can help or or if these steps resolve the issue for you.

I apologize for the challenges you've faced with your Furbo and the limitations you've identified in our features. Your feedback is incredibly valuable to us, and we take suggestions like yours seriously. I've communicated your comments to my team, and we're committed to incorporating them into our future feature updates.

In the meantime, we'd like to offer you an additional 30 days of free subscription. This will allow you to further explore the extended capabilities of Furbo Nanny, including:

- Emergency smoke and carbon monoxide alerts
- Real-time person alert
- Cloud Recordings and Daily Diary
- Lifetime warranty as long as you're subscribed that includes accidental damage for your Furbo Camera.

Please let me know if you're interested in giving the subscription another try for the next 30 days.

We completely understand that you're concerned about your privacy, and your experience using Furbo matters a lot to us.

To help with this, you can set up a schedule in your Furbo app to turn the camera off when you're home. Here's how:
1. While on your Furbo’s home screen, tap the MENU button (☰) on the bottom right.
2. Choose the Furbo Camera you wish to modify.
3. Tap On/Off Scheduling.
4. Slide the buttons per day to your desired schedule.

Furbo Nanny is useful for emergencies and sends smart alerts to give you peace of mind when you're away. We can also give you an extra 30 days for free to test out more features, like advanced alerts to track your furbabies activity.

If you decide to continue the subscription, it includes a lifetime warranty for your Furbo. This covers free replacements for accidental damage and hardware issues.

Let us know if you want the extra 30 days to try these features.

We understand that an overflow of notifications can indeed be bothersome and disruptive. If you'd like, there's an option to manually control these alerts or even let us know your preferred notification schedule. Please keep in mind that toggling this feature on or off only affects the notifications on your mobile device, while your Furbo will continue recording videos seamlessly.

Here's a quick guide to managing your alerts:
1. While on your Furbo’s home screen, tap the MENU button (☰) on the lower right corner of your screen.
2. Choose the Furbo Camera you wish to modify.
3. Go to Smart Alerts.
4. Tap the switch on the type of notification that you wish to turn on/off. Blue means it's turned on.

We'd like to offer you an extra 30 days free to experience the features with a reduced frequency of notifications. Among the alerts you might find valuable are real-time smart alerts and emergency notifications, ensuring your peace of mind when you're away.

Also, remember that continuing the subscription includes a lifetime warranty as long as you're subscribe that covers both hardware and accidental damages for your Furbo Camera.

Are you interested in taking advantage of the additional 30 days to explore these features? Your feedback is vital to us.

 

 

We’re sorry to see you go. Before you leave, could you let us know why you would like to pause your subscription? We are currently working on a ‘suspend service’ feature for Furbo Nanny to address cases like yours. Although we do not have this feature yet, we would like to provide you with a free 30-day extension to your subscription.

Would you like to extend your subscription for free instead of canceling it?

We'll truly miss having you with us. If you're open to it, we'd love to offer you an extra 30 days at no cost. This way, you can explore the broader spectrum of subscription benefits, particularly the advanced smart alerts designed for moments when you're away from your furbaby.

If you decide to continue the subscription, it comes with a lifetime hardware warranty for your Furbo, including free replacement for accidental damages and hardware defects.

Let me know if you would like the additional 30 days to try out these features.

We completely understand your concerns regarding pricing and the extent of subscription features. Your feedback matters, and we're here to address any uncertainties you might have.

Our commitment to enhancing user experience drives us to continuously develop new features. In light of your situation, we'd like to extend an additional 30 days to your subscription at no cost. Here's a glimpse of some features that have proven valuable to our users:
- Stay in the Know: Our advanced alerts keep you connected to your furbabies world.
- Emergency Ready: Be instantly alerted to smoke and CO situations, ensuring your furbabies safety around the clock.
- Capture Precious Moments: Cloud recordings let you relive fun, heartwarming, and unexpected moments anytime.

Should you opt to continue the subscription, rest assured that it includes a lifetime warranty as long as you're subscribed for your Furbo Camera. This warranty covers not only hardware but also accidental damages, providing you with added peace of mind.

Are you interested in giving the subscription another try for these extended 30 days? Your input is invaluable, and we're also eager to learn about any features you'd like us to consider for future development. Your experience shapes our journey, and we're committed to ensuring it's a positive one.

We understand the importance of managing your video history efficiently, and we apologize for any inconvenience you've experienced.

We'd like to inform you that our app indeed offers the functionality to delete multiple video history entries.

You can follow these steps to delete multiple video history:

1. Go to your Furbo App’s home screen.
2. Select the type of Video History you wish to manage (All, Barking/Meowing, Pet Activity, Person, Selfie, Emergency).
3. Use the sub-tab to filter the view if needed.
4. Tap the Delete icon located on the upper right corner of the page.
5. Choose the Video History entries you wish to delete by tapping on the checkbox beside each entry, or select all by tapping the “Select All” checkbox on the upper left corner of the page.
6. Finally, tap “Delete” and confirm your action.

The Furbo Nanny has proven useful in emergency situations and sending you smart alerts to give you peace of mind when you're away. If you would like, we can provide you with 30 days for free so you can test out more features in the subscription such as an advanced smart alert to help you keep track of your furbabies’ activity. 

If you decide to continue the subscription, it comes with a lifetime warranty for your Furbo, which includes free replacement for accidental damages and hardware defects. 

Let me know if you would like the additional 30 days to try out the features.

Your privacy and peace of mind are of utmost importance to us, and we want to ensure that you feel comfortable and secure while using our product.

We understand that while the Daily Diary feature compiles pet-related video history, there may be instances where other individuals, including yourself, are captured in these recordings. We want to assure you that our Daily Diary feature is designed to focus solely on your furry friend's activities and wellbeing.

We recommend utilizing the Schedule Camera On/Off feature available in the app. By scheduling specific times for the camera to be on or off, you can ensure that recordings are only made when desired, providing you with added peace of mind and control over your privacy.

Here's how:
1. While on your Furbo’s home screen, tap the MENU button (☰) on the bottom right.
2. Choose the Furbo Camera you wish to modify.
3. Tap On/Off Scheduling.
4. Slide the buttons per day to your desired schedule.

The Furbo Nanny has proven useful in emergency situations and sending you smart alerts to give you peace of mind when you're away. If you would like, we can provide you with 30 days for free so you can test out more features in the subscription such as an advanced smart alert to help you keep track of your furbabies’ activity. 

If you decide to continue the subscription, it comes with a lifetime warranty for your Furbo, which includes free replacement for accidental damages and hardware defects. 

Let me know if you would like the additional 30 days to try out the features.

Thank you for choosing to continue. We truly appreciate it! Our team will review your account and will reach out to you via email within the next 24 working hours to assist you with your request.

We're sorry to hear about your decision to cancel your subscription. We sincerely appreciate you giving our service a try. Our team will review your account and get back to you via email within the next 24 working hours to assist you with your request. Thank you for your time with us.