TERMS AND CONDITIONS
Phylnominal Graphics is a branding and print boutique with the goal of assisting small businesses and individuals in graphic and multi-media design. We strive to deliver beyond satisfaction in customer service, quality and effectiveness.
ALL PROMOTIONS ARE NON-REFUNDABLE
Order updates are not provided via social media messanger. Due to the volume of messages we will only provides updates through email only. All sketches will be delivered within 5-7 business days. During promotional sales and peak season processing for designs can be increased but will not exceed 14 business days. Holidays and weekends are not included in this time. Operating hours are Monday-Friday 10:00am-4:00 pm any communications received after this time will be responded to on the following business day. Please allow one business day to receive responses. Standard turnaround time of 5-7 business days for all logo request which includes revisions. This means logo revisions once received can take up to 7 business days. Cartooned images can take up to 10 business days.
All logo projects require a 50% DEPOSIT to start any project. This deposit will guarantee pricing only for the services stated on the initial quote. The cost of any additional services will be added to your final invoice. Deposits are non-refundable after 24 hours of your purchase. Please be advised that once deposit is paid you agree to all terms and conditions. Projects that require printing must have final approval and be paid in full before being sent to print. All prints on approved projects will be delivered 7-10 business days after final payment is received. After proofs are approved, errors are the responsibility of the client. Reprinting charges will apply and are required to be paid in full before the project is sent to print. If designer has made changes to proof which result in error, reprinting cost are responsibility of Phylnominal Graphics. Any additional variations of final design and changes after approval can be purchased for $40 per design which must be paid in full. All design changes after approval must be paid in full before change of project begins.
Digital proofs will be delivered via dropbox and/or
Any corresponding digital files will not be delivered until final payment has been made and invoice has been closed. Digital deliverables will include .pdf, .jpeg, and .png. Additional files types will be delivered upon request.After final approval, invoices must be paid in full within 14 business days . A $15 late fee will be applied to all delinquent balances. In the event the invoice goes unpaid for 30 days, all discounts will be forfeited and design will be made available for purchase to all Phylnominal Graphics customers.
Final designs may be posted to the Phylnominal Graphics site for marketing purposes. All Custom Shop orders are delivered 7-14 days after final design is approved. Custom Shop orders are non-refundable once the order is placed. We promise 100% satisfaction, if orders arrive that do not reflect approved mockup custom item will be reprinted. Please email any print issues to pdaniel@phylnominalgraphics.com