• FAQ

    • What is your price match policy? 

    • https://www.gearwest.com/pages/price-match-guarantee

    • How do I complete my return/exchange? 

    • https://www.gearwest.com/pages/refund-policy

    • How much is shipping/How long will it take to get my order? 

    • https://www.gearwest.com/pages/shipping-policy

    • What is your return policy? 

    • https://www.gearwest.com/pages/refund-policy

    • Do you cover return shipping? 

    • No, we do not

    • Do you offer free shipping? 

    • No, we do not

    • Where is my order/I cannot find my tracking number? 
      • If it has been less than 24 hours since you placed your order, wait until 24 hours has passed.
      • If it’s been more than 24 hours, check your junk/spam  folders sometimes automated emails get sent there
    • My order keeps getting rejected, why? 
      • Please check that your billing and shipping address match, one number off can cause your order to be rejected. 
      • If you do not get an email order confirmation you have not been charged. It is possible to see a payment pending but our payment system will not have charged your card.
      • If you do have a different billing address from your shipping address. Give us a call and we can process the order over the phone for you.
    • Still have questions? Please fill out the form below. 
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