- All information provided is true and accurate and the reason for the dispute describes my situation in the most accurate manner, to the best of my knowledge.
- I understand that a S$15 handling fee for chargeback would be charged if a false declaration has been made, and subsequently proven by internal investigation alongside evidence from the merchant.
- I understand and accept that You Technologies Group (Singapore) Pte Ltd is unable to guarantee the recovery of the disputed amount and that the results of the investigation are dependent on the investigation of the merchant processing bank and the governing rules and regulations of the Mastercard Chargeback Guide which is available upon request.
- I understand and accept that the investigation may take between 9 weeks for simple cases to 12 weeks for complex ones as more complicated cases may require a longer duration.
IMPORTANT:
Do reach out to our Customer Experience Team once you have submitted this form for us to process the dispute.