Customer Changes Form 2020

Customer Changes Form

Please complete this form to make any changes to your agreed booking.

Please Read
Supporting our customers

We understand things are difficult at the moment. To show support to our customers we are making changes to our cancellation policy which will enable customers to reschedule a course booking with no additional charges if we are notified within 2 working days of the course date.

Our normal cancellation or reschedulling are:

Cancellation by Client:
If a client wishes to cancel a course booking, notification should be given in writing. The client will be liable for the following charges:
1. 15 or more days notice: No charge
2. 7 to 15 days notice: 25% of total cost
3. Less than 7 days notice: 100% of total cost
4. Non-attendance: 100% of the total cost

To support our customers we are offering the ability to reschedule and change your course dates on one occassion if the reason for your change is Covid related.

In order to take advantage of this discretionary offer you must:

1. Be making the changes due to Covid and we may ask to attach supporting evidence

2. Complete the Customer Changes Form giving 2 working days notice. If we receive less notice the invoice will remain and we may not be able to offer a reschedule

3. Reschedulled course(s) must be booked within 2 months of the original training date

The invoice will remain on your account unless cancelled within 15 or more days.

Please complete this section
Course information for the changes requested
Course date

Day Month Year
Date
Course title
Name of person making booking

First Name Last Name
Name of person requesting changes

First Name Last Name
Company Name
Best phone number if we need to call to discuss this request

Area Code Phone Number
Best email address for sending confirmation to
example@example.com
Course venue address

Street Address

Street Address Line 2

City County

Post Code
Reason for changes
Customer options

I wish to reschedule the training within the next 2 months I have given 15 + days notice - no charge I have given 7-14 days - 25% charge I have given less than 7 days notice - 100% charge
Should be Empty: