Frequently Asked Questions (FAQ)
In order to quickly answer your caller's questions, we will need you to provide a list of your frequently asked questions, and answers (including questions about your products/services and pricing).
Most of our clients create a shared Google Doc in Google Drive, and share it with us so that we can both add to it, edit, and collaborate on it in real-time.
We recommend creating a Google Doc, or providing us with a Word document or PDF file.
*Please note, the more answers you provide us, the less often we will have to contact you for the answer, so we recommend taking some time with this section so that we can be best prepared from the start.*
Every website is different, URL's change, and FAQ pages on websites are often incomplete, so we rely on this FAQ you provide us to answer questions about your business.
It is ideal for us to have a central place where we can find answers to caller's questions about your business quickly, so that we can provide your callers with the best call experience possible.
Please provide a thorough FAQ so we can supply your callers with the answers they need, and resolve their issues quickly and efficiently.