5.END USER AGREES THAT, TO THE FULLEST EXTENT PROVIDED BY LAW:
(i) ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
AGREEMENT, OR TO ANY DEVICE OR SERVICE PROVIDED UNDER OR IN
CONNECTION WITH THIS AGREEMENT WILL BE SETTLED BY INDEPENDENT
ARBITRATION INVOLVING A NEUTRAL ARBITRATOR AND ADMINISTERED BY THE
AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER WIRELESS INDUSTRY
ARBITRATION (“WIA”) RULES, AS MODIFIED BY THIS AGREEMENT. WIA RULES AND
FEE INFORMATION ARE AVAILABLE FROM THE AAA at www.adr.org. ARBITRATION IS
NOT A COURT PROCEEDING. THE RULES OF ARBITRATION DIFFER FROM THE
RULES OF COURT. THERE IS NO JUDGE OR JURY IN AN ARBITRATION
PROCEEDING. THIS ARBITRATION CLAUSE SHALL APPLY TO ANY CLAIMS THAT
END USER MIGHT SEEK TO ASSERT AGAINST GRANTEE OR VERIZON WIRELESS
AND TO ANY CLAIMS THAT GRANTEE OR VERIZON WIRELESS MIGHT SEEK TO
ASSERT AGAINST END USER. VERIZON WIRELESS IS A THIRD-PARTY BENEFICIARY
OF THIS AGREEMENT FOR SUCH PURPOSE.
(ii) The Federal Arbitration Act applies to this Agreement. EVEN IF APPLICABLE LAW PERMITS CLASS ACTIONS OR CLASS ARBITRATIONS, END USER WAIVES ANY RIGHT TO PURSUE ON A CLASS BASIS ANY SUCH CONTROVERSY OR CLAIM AGAINST GRANTEE OR VERIZON WIRELESS, OR ANY OF THEIR AFFILIATES OR PREDECESSORS IN INTEREST. If multiple claims are joined in one action, some of which would not be subject to arbitration, the latter claims must be stayed until any claims in that action that are subject to arbitration have been resolved. If claims are asserted against multiple parties, some of whom are not required to arbitrate, the claims subject to arbitration must be severed; However, End User retains his/her right to file a complaint with any regulatory agency or commission.
(iii) No arbitrator has authority to award relief in excess of what this Agreement provides, or to order consolidation or class arbitration, except that an arbitrator deciding a claim arising out of or relating to a prior agreement may grant as much substantive relief on a non-class basis as such prior agreement would permit. In all arbitrations, the arbitrator must give effect to applicable statutes of limitations and will decide whether an issue is arbitrable or not. In a Large/Complex Case arbitration, the arbitrators must also apply the Federal Rules of Evidence and the losing party may have the award reviewed by a review panel consisting of three (3) arbitrators.