Survey of Cable Franchisee Performance Comcast

Survey of Cable Franchisee Performance

Comcast
Name *

First Name Last Name
Address *

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code
Do you currently use Comcast service at your address? *

Yes No
What Services do you have through Comcast? (Check all that apply)

Cable TV Internet Telephone
On a scale of 1 to 10, with 1 being “Awful” and 10 being “Outstanding”, please rate your current satisfaction level with each of the following services you have through Comcast. If you don’t have a particular service, please do not mark that field.
Cable Television

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4

5

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9

10

1 is Worst, 10 is Best
Internet

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9

10

1 is Worst, 10 is Best
Telephone

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9

10

1 is Worst, 10 is Best
Please explain your rating above. If you have had a specific positive or negative performance issue or experience with a particular service, please provide more details.
Have you contacted Comcast customer service during the past 12 months?

Yes No
If Yes, please rate your experience with the Comcast customer service team, with 1 being "Awful" and 10 being "Outstanding." If you have not had this experience please skip this question.

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5

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8

9

10

1 is Worst, 10 is Best
Please explain your rating above. If you have had a specific positive or negative customer service experience, please provide more details.
Have you watched the City of Manassas Government Channel on Comcast Channel 23?

Yes No
On a scale of 1 to 10, with 1 being “Awful” and 10 being “Outstanding," please rate the following regarding the City Government Channel 23: Picture Quality

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5

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9

10

1 is Worst, 10 is Best
On a scale of 1 to 10, with 1 being “Awful” and 10 being “Outstanding," please rate the following regarding City Government Channel 23: Sound Quality

1

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5

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9

10

1 is Worst, 10 is Best
Please only answer the next two questions if you DO NOT currently use Comcast at your address.
Did you previously use Comcast at this address?

Yes No
Why do you not use Comcast at this address?

Not Available Cost Features Other
If other, please explain
Do you use a different cable television provider at this address?

Yes No
If yes, which company?
In your opinion, what future cable needs or services not currently offered need to be provided by Comcast?
Thank you for helping the City of Manassas make our cable better for our community.
Please verify that you are human *
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