Spa & Install form

Hot Tub Form

Notes on your new hot tub
Team Member Name:
Customer Name

First Name Last Name
Customer Email
example@example.com
Address of the tub install

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code
Drive time to the installation site from Axmen:

Less than 1 hour More than 1 hour 2 hours plus Other

You will need an electrical breaker box in the area where you are anticipating placing the tub. We will need to get the correct breaker box installed before the installation can occur. This will need to be done by a certified electrician to avoid voiding the warranty. We will provide the customer with the breaker box, but the customer is responsible for scheduling the electrical installation.
Subpanel was given to customer:

Month Day Year
Date
When will the appropriate power for your hot tub be in place?

Power currently wired correctly for hot tub The breaker is set up, but could use updated wiring Electrical needs to be set up, estimated two weeks out Spa selected uses 120V, I plan on using this No current plan for Electrical, could use advise Other
Please read the following fact and click agree once you have read and feel confident in your understanding of the text below.

120V plug and play spas can only run either the jets or the heater at one time. This is due to the lack of power supply to the spa itself. Meaning at any given time you can either choose to use the heater or the jets, this cannot be accomplished at the same time without upgrading a plug-in-play spa’s breaker system.

The Tarino, Celio & Aventine by Caldera do require a dedicated 20 amp service. Unlike Freeflow that can be just plugged in.
I Agree I could use a bit more information

Please add notes to issues that need special attention and issues not covered in the form so far:
The following is the process we use throughout the installation process:
Where Pre-Delivery Instructions given to the customer?

Yes No
By Signing this form you are acknowledging that the information you have given us is accurate to the best of your knowledge.

Clear

Installation Agreement and process;

Once a tub is selected, purchased in full and in our possession we transfer the relationship and all the notes from your sales team member to our customer success manager Shannon. Her contact email is Shannon@axmen.com and you can reach her at the store at 406-728-7020. She will be reaching out to you when all the pieces are in place for her to schedule an install.

Communication is one of the most important elements in any business transaction but also one of the hardest things to keep up on with some of the delays we are seeing in hot tubs mostly as a result of COVID delays in the supply chain. We want to ensure that we are not scheduling installs for tubs we do not have in our warehouse.

Hot tubs are heavy and ensuring that we get them in the right place safely is a bit of an art. As not all hot tub sets are the same, Shannon's job is to make sure that you get what you're expecting so she will often ask for verification of things like road conditions, electrical completion etcetera. Having the electrician scheduled for the same day, for example, usually results in installation and completion being considerably delayed. Pictures or further visits may be necessary to ensure you get the best possible install process.

Our trucks are equipped with a GPS tracker that gives us accurate data on the installer’s location and time-on-site. You will receive a text with their arrival time once they are on route.

We have selected our installers based on their ability to competently handle jobs and their ability to train you on the proper operation of the tub. Please prepare any onsite questions for this team as they are more than qualified to answer them and please be present for the orientation on startup especially if you're new to hot tubs. Orientation is required for the saltwater tub set up as it's fundamentally different than other tubs you may have operated in the past.

Our goal is to make this process as smooth as possible for you and that almost always comes down to double-checking our work and making sure our communication is above and beyond. All the information we receive from you is recorded in its entirety (emails, this form, our notes, and pictures, etc.) This file is a long-term record but the goal is to ensure we get to a 5-star result for years to come.

Thank you – we appreciate your business and we look forward to working with you.

Axmen Hearth and Hot Tub Teams
Should be Empty:

Hot Tub Form