Welcome to the Life Changes Team!
As a House Manager of the Life Changes Residential Component, you are responsible for certain goals that are accomplished behind the scenes. You are the primary contact with residents of the program and represent the organization to the clients. For this reason, it is important to always remember that you are the FACE OF LIFE CHANGES for clients. Your level of professionalism is a direct reflection of Life Changes. On occasion, you may also deal directly with criminal justice entities, mental health, and specialty court professionals. Again, you are representing Life Changes and your level of professionalism is a direct reflection of the organization.
House Managers wear many hats. We know this is a challenging, but perhaps one of the most rewarding, positions within the organization. The success of the house you manage is a direct reflection of you. Your own journey of recovery, how you deal with conflict, how you keep your own room, how you follow the rules, even the manner you dress will be mimicked by your clients. For this reason, self-care and a strong support system is imperative to your long-term success.
Although Life Changes, Inc. does not have a formal dress policy, you are expected to dress appropriately at all times. We understand you live in the residential facility and dressing appropriately does not mean being uncomfortable. We simply ask that you be aware and do not wear clothing that is provocative or items with drug, alcohol, or gang logo.
Your direct supervisor is the President of the organization, Lisa Moore. Lisa may empower her designee to assist you with understanding your duties and performing them as required. Your “go-to” administrative staff is either Nicole Carson or Angel Sanders. If Nicole or Angel are not available, you may contact Sandy Finelli. Be aware, your administrative staff works as a team and will often collaborate with you in finding resolution to a situation. In addition, members of the Board of Directors are involved in the day to day operation of the program. Direction from a board member is to be treated as if it comes directly from Lisa Moore. Lisa has the final say in all programmatic operations but may, on occasion, bring the board of directors committee in to assist with a concern. On occasion, you will be asked to meet with the Board Personnel Committee. This typically happens for your evaluation period, or if there is a situation that warrants a conversation. Should you have an issue that you are unable to resolve with the President, you may set a meeting with the Personnel Committee.
This manual is not intended to be all inclusive of every situation you may encounter as a House Manager; its purpose is to provide general directions. Specific concerns for individual clients must be discussed with Lisa Moore. Again, she has the final say in all programmatic concerns.