MC53 RMS New Monitoring Connection Form

Please complete this form to complete a new system being connected to RMS.Please provide as much information as you can, this will enable us to provide our monitoring service to you to your specific requirements. Where additional site specific information isn't provided we will default to our standard operating procedures detailed with our Service Level Agreement

Name of Person Completing This Form*

First NameLast Name

Email of Person Completing This Form*

example@example.com

Installer Name*

Installer Contract Number

Please provide your CASH site ID or similar

Type of Connection*

New SystemTransfer From Another ARC

Please Provide The Name Of The Existing ARC, The Transmitter Type, Chip Number & Date Of Transfer*

Systems Being Connected*

If you are using a 'spare' communicator you can provide the chip number here if known

Please provide the relevant year and standard of installation, if this is not known then please mark UNKNOWN with an X. NOTE - by not providing the year or standard of installation monitoring responses can be affected

Intruder System Standard*

	Year of Installation
PD6662
BS8243
BS4737-1, 2,
DD243
BS7042
UNKNOWN

Fire System Standard*

	Year of Installation
BS5839-1
BS5839-6
BS6266
HTM-05-03
UNKNOWN

VSS System Standard*

	Year of Installation
NCP 104
BS 8418:2010
BS 8418:2015
UNKNOWN

Access System Standard*

	Year of Installation
NCP 104
UNKNOWN

Intruder & Fire Communicators*

Fire & Intruder on One CommunicatorFire & Intruder on Separate Communicator

Intruder Signalling Protocol*

SIAPINSUnknown

Intruder PINS Protocol*

	Use RMS Standard	Use Company Own Standard (Please Provide)	Engineer Will Provide When Commissioning
Z1 Fire Alarm
Z2 Panic Alarm
Z3 Single Intruder
Z4 Open/Close
Z5 Zone Omit
Z6 Mains Power Fail
Z7 Confirmed Intruder
Z8 Tamper Alarm
Z9 General Fault
Z10 General Fault
Z11 General Fault
Z12 General Fault

Fire PINS Protocol*

	Use Company Own Standard (Please Provide)	Engineer Will Provide When Commissioning
Z1 Fire Alarm
Z2 Fire Fault
Z3 Mains Power Fail
Z4 Low Battery

VSS Signals To Be Monitored*

	Yes / No
VSS Alarm
VSS Arm
VSS Disarm
Power Fail
Hard Drive Fail
Tamper
Loiter
Video Loss
Connection Monitoring
Overview Only - No Alarms

Access Signals To Be Monitored*

	Yes /No
Door Forced
Door Ajar
Break Glass
PSU Fail

Intruder Signals To Be Monitored*

	Yes/No
Confirmed Alarm
Unconfirmed Alarm
Hold-Up Alarm
Open/Close
Fault
Zone Omit
Low Battery
Tamper
Mains Fail

Fire Signals To Be Monitored*

	Yes/No
Fire Alarm
Fire Fault
Mains fail
Low Battery

SNMP & ENVIRONMENTAL MONITORING - Please list below the signals to be received and the actions that you require to be taken for each

VIRTUAL CONCIERGE - Please list the process that you require for this service

Intruder & Hold-Up URN

	URN Number	Level	Police Force
Intruder
Hold-Up

VSS URN

	URN Number	Level	Police Force
VSS

VSS Schematic

IMPORTANT - From the 1st June 2022, as part of BS9518, for VSS systems, it will become a requirement that a site plan is submitted by the installer which details the supervised premise, the camera locations, the detection areas and the cameras fields of view. VSS systems will not go live for monitoring until this is received. Any updates to an installed system will require a new site plan submitting.

Remote Reset

	Response
Required
Panel Type

Site Name*

Site Address*

Street Address

Street Address Line 2

CityCounty

Post Code

Site Phone Number

Area CodePhone Number

Site Type*

Commercial PropertyDomestic DwellingSocial Housing, Social Care, Student Accommodation & Apartment BlocksHigh Risk Commercial - e.g. where the site deals with highly flammable materials

Key Holders

Please provide up to 5 key holders’ information who you nominate to be on the key holder list; these will be contacted in instances mentioned in the terms sections of this document. A password and duress password should both be supplied. For the safety of those listed, the password & duress are NOT to be the same, neither should either word/code place the employee in danger, e.g help The Password must be a minimum of 8 Characters long

NOTE: Keyholders MUST live within 20 minutes of the building

It is the responsibility of the client to notify RMS of any key holder changes when required, passwords should be changed regularly.

Key Holders*

	Name	Number	Password	Duress
Key Holder 1
Key Holder 2
Key Holder 3
Key Holder 4
Key Holder 5

Authorised Employees

Employees authorised for out of hours access, open/lock, placing system on test or the passing of information in relation to the system security. For the safety of those listed, the password & duress are NOT to be the same, neither should either word/code place the employee in danger, e.g help. The Password must be a minimum of 8 Characters long

NOTE: Persons not listed on the key holder or staff authorised list will not be allowed access to the site, put the system on test or be passed information relating to the security of the site. Attempted access by a non-listed person will result in escalation to key holders

Authorised Employees Details

	Name	Password	Duress
Employee 1
Employee 2
Employee 3
Employee 4
Employee 5
Employee 6
Employee 7
Employee 8
Employee 9
Employee 10

EasiTest Customer

EasiTest Customer is our secure web based portal for end users which provides the ability to put your system on test, check signals & take the system off test again, all from your smartphone, tablet or desktop, without the need to call us. EasiTest speeds up the process of testing your systems and provides a visual of the signals and your monitored system.

For each employee that requires the use of EasiTest we require their name, email address, mobiel number

EasiTest Customer Details

	Name	Email	Mobile Number
Employee 1
Employee 2
Employee 3
Employee 4
Employee 5
Employee 6
Employee 7
Employee 8
Employee 9
Employee 10

Authorised Access Employees - Virtual Concierge

Employees authorised for out of hours access, only, these employees can not request information pertaining to the security of the system or place it on test

Authorised Access Employees Details

	Name	Password	Duress	Company
Employee 1
Employee 2
Employee 3
Employee 4
Employee 5
Employee 6
Employee 7
Employee 8
Employee 9
Employee 10
Employee 11
Employee 12
Employee 13
Employee 14
Employee 15
Employee 16
Employee 17
Employee 18
Employee 19
Employee 20
Employee 21
Employee 22
Employee 23
Employee 24
Employee 25
Employee 26
Employee 27
Employee 28
Employee 29
Employee 30

Incident Reports

As part of our reporting regime, we produce automatic incident reports, fault reports and advisory notices which are emailed direct to your nominated contacts.
Please provide the contact details below for anyone you would like to include on the email report distribution list:

Incident Reports*

	Name	Email Address
Employee 1
Employee 2
Employee 3
Employee 4
Employee 5

SITE ASSESMENT

Please list detail any information below on the specific points that will assist the team in monitoring your CCTV system

Site Assessment

	Detail
Threats/Risks
Weak Spots
Items/Areas of Interest
Open or Closed Sites
Nominated Staff Entry/Exit Point
Previous Incidents to be Aware of

Street addresses aren’t accurate enough to specify precise locations, such as building entrances, and don’t exist for parks and many rural areas.This makes it hard to find places and prevents people from describing exactly where help is needed in an emergency. What3Words is fast becoming the Gold Standard in locational information for businesses and emergency services. RMS has integrated What3Words into our services to assit keyholders, engineers, guarding companies and the emergency services.

Below, you can provide 10 key items within a site that would be of use to those described above, the exact location of the main gate, the location of a key box, the stop water tap, the boiler or gas switch off, and when required we will provided this information to the relevant responders to speed up and make it easier for them to locate these key items on site. In the further info box you can provide information such as located under sink, at eye level, on first, second or third floor.

More information about What3Words can be found here

What3Words

	What3Word Location	Item Description	Further Information
Location 1
Location 2
Location 3
Location 4
Location 5
Location 6
Location 7
Location 8
Location 9
Location 10

SPECIAL INSTRUCTIONS & NOTES OF INTEREST

Please list specific instructions for our monitoring team to follow that fall outside of the standard monitoring practice (see terms below), also anything that may be of use to us when monitoring your site (OOH deliveries or visits etc)

Special Instructions & Notes of Interest

MONITORING TIMES

Please detail the arm, disarm times for your system and if applicable any late to set or early open times.

For Fire & Hold-Up, please identify a time window of regular testing, we will build an exception into the system meaning you can test without needing to call us.

VSS

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Opening Time
Closing Time
Early Open Minutes
Late Set Minutes

Virtual Concierge

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Start Time
Finish Time

Intruder Times Match VSS

Intruder

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Opening Time
Closing Time
Early Open Minutes
Late Set Minutes

Fire Alarm Scheduled Test Time

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Start Time
Finish Time

Hold-Up Alarm Scheduled Test Time

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Start Time
Finish Time

Date*

Terms, Conditions & Service Level Agreement

Our terms, conditions and service level agreement for these services can be found on our website here