- Management/staff will open, view, and read all mail I receive and file securely in my personal documents folder.
- I will be notified of all mail that I receive, and each document will be stamped in my presence to acknowledge that I have received it.
- Management/staff will respond to any mail as required and inform me if anything needs to be actioned.
- Should I choose to leave Australian Quality Care, I will be given all my documents and letters that have been received through the post.