Return Authorization Request

Complete the form with the details of your return and click "Submit" to create your RMA. Once the data is submitted, you will receive an email with the form data and instructions for returning your product.

Print the email to include with your return; all items returned to VICI for repair or evaluation must be accompanied by this email printout.

Please use US tariff code 9801.00.10 for all goods that you intend to return to the factory.

Send items along with the email printout to:
VICI Valco Instruments Co. Inc.
Attn: RMA#___________
8300 Waterbury
Houston, TX 77055

Please note:

Only one serial number is required, even if multiple items are included in the shipment.
If loose packing material is used, please bag the item(s) in plastic to prevent contamination from the packing material. Avoid using tape or adhesives directly on the item(s).
VICI reserves the right to reject any suspicious packages or those with incomplete documentation.

*Fields marked with an asterisk are required.

Name*

First NameLast Name

Email*

example@example.com

Phone Number

Please enter a valid phone number.Format: (000) 000-0000.

Company*

Shipping Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Shipping Contact

First NameLast Name

Shipping Contact Email

example@example.com

Shipping Contact Phone

Please enter a valid phone number.Format: (000) 000-0000.

PO Number (for repair)

Shipping carrier

Tracking Number

General Description*

Serial Number

Temp Set Points (only for Dynacalibrators)

Describe the failure*

Were any of the substances:

Check if the part has been decontaminated

Check if the Part has been decontaminated

Briefly describe the decontamination procedure

Please verify that you are human*

Return Authorization Request

Shipping and Contact Information

Carrier Information

Equipment Description

Exposure to Hazards

Decontamination