Technical support employees assist with technical and computer system issues. Typical duties of a technical support officer include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies. The ideal candidate demonstrates technical and troubleshooting skills, communication abilities, patience, problem solving orientation, and computer proficiency.
On Umuzi’s programme you’ll complete Google’s IT support professional certificate, an industry recognised qualification valued by leading international companies.