Risks of Using E-mail to Communicate with My Provider: Transmitting patient information by e-mail has a number of risks that I will consider before using e-mail to communicate with the provider. These include, but are not limited to, the following:
- E-mail can be circulated, forwarded, and stored in numerous paper and electronic files.
- E-mail can be immediately broadcast worldwide and be received by unintended recipients.
- E-mail senders can easily type in the wrong e-mail address.
- E-mail is easier to falsify than handwritten or signed documents.
- Back-up copies of e-mail may exist even after the sender or recipient has deleted his or her copy.
- Employers and on-line services have a right to archive and inspect e-mails transmitted through their systems.
- E-mails can be intercepted, altered, forwarded, or used without authorization or detection.
- E-mail can be used to introduce viruses into computer systems.
- E-mail can be used as evidence in court.
Security Measures Taken by Methodist Family Health: Methodist Family Health uses the following security measures among others to ensure the security of protected health information.
- Patient-identifiable information is never forwarded to a third party except for treatment, payment, or healthcare operations purposes, without the patient’s express permission.
- When necessary to transmit patient-identifiable information via email, the email body and any included attachments are encrypted.
- Patient’s e-mail addresses are never used for marketing purposes without the patient’s permission.
- Professional e-mail accounts are not shared with the patient’s family members.
- E-mails are backed-up and archived on a regular basis.
- E-mail recipient addresses are verified prior to sending the message with a confidential indicator attached for the recipient.
Hold Harmless: I agree to indemnify and hold harmless the provider, Methodist Family Health, and its trustees, officers, directors, associates, agents, information providers, suppliers, and website designers and maintainers from and against all losses, expenses, damages, and costs, including reasonable attorney fees, relating to or arising from any information loss due to technical failure, my use of the Internet to communicate with the provider, the use of the provider’s website, any arrangements I make based on information obtained at the site, any products or services obtained through the site, and any breach by me of these restrictions and conditions. The provider does not warrant that the functions contained in any materials provided will be uninterrupted or error-free, that defects will be corrected, or that the provider’s website or the server that makes such site available is free of viruses or other harmful components.
Forwarding E-mails: I understand there may be times in which the provider must forward the information I have provided via e-mail to a third party for treatment, billing, or payment purposes. I expressly provide my consent to allow the provider to forward these e-mails to a third party under these conditions and evidence my consent by signing this form.
Termination of the E-mail Relationship: I have the right to revoke this consent, in writing, at any time by presenting the written revocation to my healthcare provider. The provider shall have the right to immediately terminate the e-mail relationship with me if he or she determines, in his or her sole discretion, that I have violated the terms and conditions set forth in the Agreement or have engaged in conduct which the provider determines to be unacceptable.
Patient Acknowledgement and Agreement: By affixing my signature above I hereby consent to the use of e-mail as a means of communication between a Methodist Family Health provider and me. I have discussed this form with the provider, understand the inherent limitations related to electronic communications, understand the limits of e-mail transactions, hold harmless Methodist Family Health for loss of information due to technical failures, and consent to these conditions and terms.