Example: Three Faces of a Leader in a Restaurant
Visionary: A restaurant leader wears a Visionary Face when she inspires the team to achieve extraordinary customer service by painting a clear picture of what true hospitality looks like. She clearly sets the vision for the organization and communicates it regularly.
Manager: That same leader wears the Manager Face when she is training the front-of-house staff on how to greet guests, take customer orders, and deliver plated dishes. Here, she’s not doing the work, but is training, directing, coaching, and leveraging work to others in her organization.
Specialist: Finally, this restaurant leader is wearing a Specialist Face when she is the head chef in the kitchen on a Friday night and running the kitchen operations.