HIGH PEAK DOGS TERMS AND CONDITIONS

PLEASE ENSURE YOU SIGN EACH SECTION, TO SHOW YOU HAVE READ AND FULLY UNDERSTAND THE

1: Participation and Program

Here you will find the terms and conditions of High Peak Dogs. This is an offer to enter into a contract with Claire & High Peak Dogs for your participation in the Elite. Here you will learn more about how it all works, what I expect from you and what you can expect from me.

By signing each section below, you agree that your participation in the program will be governed by the following terms and conditions.

By signing this Agreement, you acknowledge that you will become a member of the Elite team under High Peak Dogs, where Claire will personally provide you with high level coaching over the 12 week period, beginning on the designated start dates for Elite.

The Program includes full access to the Elite online forums and resources, group calls and in person training with Claire and the rest of the group. Upon completion of this agreement and initial payment, you will receive full access to start the foundations course immediately.

The community is exclusively for Elite & Evolution members. Weekly group coaching calls, weekly/fortnightly group training sessions and weekly/fortnightly in person training initially on a 1:1 basis, with Claire, before moving into paired or group sessions.

Claire reserves the right to alter the training should something arise that causes concern with your dog. You

will be informed of this when the decision is made.

Claire refuses to force any dog into a situation that they are not comfortable with.

Failure to attend a session automatically forfeits your right to that session and can not be carried over or re- scheduled. Should you need to reschedule, contact Claire as soon as possible to arrange a different day/time. If no other appointment is available, then your slot and full payment will be forfeited.

If you have holidays planned during the 12 weeks, a retainer fee is in place, which must be paid to secure your remaining time on the program. You are allocated TWO missed sessions throughout the program that don't incur a charge.

The schedule will be done for the entire three months which you will receive full access to, and I aim to keep your sessions the same, as much as I can, to avoid confusions. There may be weeks where I am forced to change the days or times, and I reserve the rights to do this with notice. It is recommend that you check the schedule on a weekly basis.

When the first schedule is sent, this is your chance to rectify any dates that you cannot do. Anything after the program starts, with exception to your two allowances, won't be accepted.

2:Confidentiality:

During the course of the Program, confidential and proprietary information, such as plans, ideas, trade secrets, processes, and strategies will be revealed to you, to aid your training.

These are the sole and exclusive property of High Peak Dogs and constitute a confidential proprietary system that is protected by law, including but not limited to; copyright, trademark, and trade secret

This includes all materials associated with the program, all training strategies I teach, and all associated coaching advice.

You agree that you will not share your access to this course with any other persons, except for partners or those within your household working with your dog. It will be made apparent when training and resources may be directly shared with others, outside of your family unit.

High Peak Dogs respects your privacy in accordance with the GDPR, and we must insist that you also respect our privacy, as well as that, of your fellow participants. Nothing revealed to you by another participant in the Program may be shared, duplicated, disseminated, distributed, or otherwise disclosed in any part for any reason to third parties unless such disclosure

(a) is part of the Program, (b) has full permission from the discloser.

By signing below, you acknowledge that all confidential material and information revealed to you is and remains the sole intellectual property of High Peak Dogs or the participant who revealed it.


a. Training Responsibility

I have made every effort to accurately represent the Program and its potential for you. Every individual's success depends on many factors, including his or her background, dedication, desire, motivation, and the nature of the training in which he or she is engaged.

I do not allow the use of choke or check chains, half or full whilst the dog is in our care. Your dog will only work on a flat collar or harness alongside a suitable lead. (No extending leads) unless medical issues or injuries prevent you from doing so. My recommendations for harnesses are as follows: Ruff-wear, Perfect Fit or the Happy Harness. If your dog has any allergies, then you need to inform me of this on your Application Form, above.

By signing below, you agree to represent and act upon the information provided, and that any fall backs with the training, or lack of progress are down to your sole responsibility.

3: Payments:

The Program is a 12 week commitment between High Peak Dogs and You.

High Peak Dogs agrees to provide the services described in Section 1 for 12 weeks, after this your continuation on the training is on an Opt Out basis. Continuation on the training, still means you are legally bound to the rules, but can opt out of the programs payments with a weeks notice.

In exchange for these services, you agree and accept to make the following pre payments before your weekly

(a) Pre payment of £ 60_, due and payable prior to your online and in person session, commencing each week. Or Fortnightly for the Diamond Program.

(b) Payment in full, with 10% discount allocated of £ due and payable prior to your first online session covering the entire course, for your 12 weeks.

For the weekly payment plan, you agree to pay each payment to High Peak Dogs via a pre-authorised automatic, electronic debit to the bank account via BACS transfer.

You agree to make all payments, regardless of Your level of participation in the Program. No payment is refundable for any reason. If Your payment is not made in a timely fashion for any reason, the Company may suspend your participation in the Program until your account is brought current.

If your account isn't completed before the session, High Peak Dogs reserves the right to cancel your training session, and if continued without payment being bought up to date, then proceed with legal proceedings being actioned against the client, to collect the outstanding amount, in full.

Once you've been accepted for Elite or Diamond, you are in at the locked rate listed above.

The minimum requirement is for 12 weeks, either weekly or fortnightly, after the 12 weeks you are then on an opt

out basis with one weeks notice.

If you leave and decide to come back at a later date, you will lose the original rate option. Each time Elite opens for new members, the price increases.

By signing below, you acknowledge that you are making a commitment to pay High Peak Dogs in exchange for the privilege of participating in the Program.

4: Termination:

The Company is committed to providing all Program participants with a positive and productive experience.

By signing below, you agree that High Peak Dogs, at its sole discretion, may limit, suspend, or terminate your right to participate in the Program without forgiveness of any previous monthly payments if you don't make your regular payments, wish to leave, become disruptive or difficult to work with, fail to follow Program guidelines, or if your behaviour impairs the ability of the instructor or fellow participants in the Program.

In the rare case of termination, an End of Contract Agreement (ECA) must be signed by both the client and the company to release the client from the financial obligation and protect the integrity and content of the program. Breach of the terms within the ECA may result in legal proceedings being actioned against the client. If you wish to leave the program, you must provide a minimum of 14 days notice.

5: Advice Not Given:

The Program instructors and coaches are not qualified to provide medical or nutritional advice, and the information they provide is not intended as such. Recommendations may be made, however it is your duty to check out that advice with your vet or nutritionist.

6: Refunds:

Upon unlikely termination of the program, no refunds of previously made payments will be offered once Program access has been granted, irrespective of whether access by the student has been actioned.

This applies whether payments are made monthly or in full as all online program access is made immediately available upon joining.

The refund and termination policies are designed to protect the integrity and content of the program information. Any missed sessions will not be refunded.

7: Use of Likeness:

You agree and accept that High Peak Dogs is authorised to record, photograph, or otherwise capture Your likeness, voice, images, interviews, and statements made in connection with Your participation in the Program with the exception of private discussions on email or 1:1 Coaching, for High Peak Dog's own

You hereby assign to High Peak Dogs all rights, title, and interest to have and to use, royalty free, any such like-ness or portion of Your participation in the Program for advertising, marketing, documentary, informational, training, or any other lawful purpose.

8: Complaints Procedure:

Complaints are an opportunity for improvement, which are embraced by our company. We take time to understand the customers unique perspective, encourage open lines of communication to re- solve the issue, and ensure that the solution we have created solves the client's problem long term and leaves them feeling listen to, valued and appreciated.

In the very rare case of not being able to resolve a problem, clients are encouraged to contact Claire personally via email where a call will be arranged to discuss further.

claire@highpeakdogservices.co.uk

9: Entire Agreement:

The terms of this Agreement constitute the entire agreement between High Peak Dogs and You and supersede any prior or contemporaneous written, oral, or implied agreement related to the Program. If any portion of this Agreement is unenforceable, such portion shall be severed and the remainder of this Agreement shall be fully

10: Governing Law:

The construction, interpretation, and application of the terms of this Agreement are governed by the laws of England, UK without regard to its conflict of law rules.

By affixing Your signature below, You agree and accept that You have read the foregoing terms and conditions and You have been given sufficient time to view, sign and return the document before the program took place.

Other relevant information for the service listed below:

Once accepted on the team, You will be provided with a contact number for Claire. This number gives you access to the WhatsApp support group, and is used for emergencies only or pre-booked phone calls. Claire will not answer anything not considered to be an emergency.

Messages or calls before 8am or after 6pm direct to Claire are not permitted. The group you can contact and communicate in at ay appropriate time.

The phone number is not to passed on to anyone else, outside of the Elite and Diamond program.

The Evolution Facebook Group and website forum is where you can post your weekly training updates and ask any training questions relating to what you are working on.

Email contact for anything personal or private between Claire and yourself.

Invoices and payments collected start as soon as you set up your payment plan and will be automatically taken from your account each week/ fortnight. Payments must be made in advance. In the event of any technical difficulties, simply let Claire know, and either Louise or Claire will assist with this.

No Sensitive Sausages allowed. The community inside Claire's programs are easy going, open minded and often humorous inclusive off swearing. | encourage every individual to be themselves in every aspect of the business. If you are sensitive to swearing, this won't be the program for you.

You are to provide your own poo bags, food treats and toys for the sessions. Any other equipment needed,I

will have to hand. Any off-lead work with your dog, means they will need to be attached to a long line for safety, SO must be in a suitable harness.

Claire is fully insured with Clivertons for dog walking, training in person and online, and house-sitting (though | don't actually offer this, it's included)

| am fully qualified as an OCN regulated, ADTI and SCDP Qualified dog training instructor and fully DBS

Contact email address is: claire@highpeakdogservices.co.uk

All you have to do now, is click submit/send file, once intercepted by our team, you will receive full access, via email, to the foundations course to get started with.

Once completed (it should take four weeks!) you will then be contacted to arrange your first session with

All links, groups and accesses will be provided for you, as soon as possible. It is usually on the same day, but please note if you complete your application after 8pm at night, you won't receive access until the following day.