New Guest Digital Consultation Form

Welcome Gorgeous, I'm Melinda!

Thank you for your interest in an appointment with Hair by Hart NC! Please fill out the information below to help our visit run smoothly and give me everything I need to achieve your #hairgoals. I look forward to working with you!
Let's start with the basics...

Before we get into the hair, I want to know about YOU!
Name*

First NameLast Name
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
I love to celebrate my guests and their birthdays! When is yours? (month and day only)*
How did you hear about me?*

InstagramFacebookGoogle SearchClient referralOther
If 'Client Referral' or 'Other', please list their name so I can thank them!
Let's be social!! What is your Instagram handle? (if applicable)
Have you ever had an adverse reaction to hair color?*

YesNo
What do you currently LOVE about your hair?*
What do you currently DISLIKE about your hair?*
How would you describe your hair density?*

Very thin/ actively thinningThinMedium/ AverageThick
How do you *most often* style your hair, if at all?*

StraightenedCurledIn a ponytailI don't style my hair
How often do you wash your hair?*

DailyEvery other dayEvery 3-5 daysOnce a week or longer
How often do you wash your hair?*
Appointment Request Details
I am interested in:*

Going lighterGoing darkerAdding dimension (blonding & lowlights)Covering graysBlending graysA major color change - looking to completely change my overall colorI am interested in a haircut, style and treatment ONLY
Preferred Maintenance Schedule Please note: Maintenance schedule is ultimately determined based on your desired look and will be discussed at your appointment*

1-2 months3-4 months5-6 monthsMore than 6 months
How much time can you commit to your sessions?*

1-2 hours3-4 hoursAs much time as needed
Please upload 2-3 photos of your hair as it looks today. We would like to see it from the back and the front, unfiltered. Hair must be down, not in a ponytail. Natural, indirect lighting is best*

Cancelof
Please upload 1-3 photos of your hair goals. You can find inspiration photos through google image search, Instagram, Pinterest or anywhere else you've seen hair you admire. Please try to choose photos that are realistic for where your hair currently is*

Cancelof
I want all the details!

Please answer all of the questions below so I can learn your hair history and be able to best serve you
When is the last time you had your hair cut?*

Less than 4 weeks ago1-2 months ago3-4 months ago5-6 months ago6 months +
When was the last time your hair was colored?*

Less than 4 weeks ago1-2 months3-4 months5-6 monthsOver 6 monthsI have never colored my hair
Was your color done professionally or at home?*

ProfessionallyAt homeI have never colored my hair
What services have you had done in the last 3 years? (Check all that apply)*

Lightening/ blonding services done in a salonPermanent color for gray coverageToner or gloss treatment onlyHennaAt-home color (box color) or lighteningSun In or similar productOtherNone of the above
If you selected "at-home color" or "other" please explain
Keep in mind, any color or chemical services can affect the outcome of your hair! My goal is to make your hair goals a reality. The best way to do that is to disclose anything that can affect our visit. Please detail any additional information regarding your hair history from the last THREE years*
What products (including the brand name) have you used on your hair in the past 12 months? In my experience, different products affect the outcome of the hair differently in a chemical process. To ensure the health of your hair, it is very important for me to know exactly what products have been used, both professional and non-professional.*
Do you have well water or city water? Different types of water can affect the hair and color process differently*

Well waterCity waterUnsure
General Information & Policies Prior to Booking
Please understand this is a general consultation form that was designed so that I can have all the information needed to best achieve your desired hair goals. If you need a detailed explanation of your appointment process, a detailed analysis of your current hair color or to further discuss your hair goals in-person before booking an appointment, it is recommended to schedule an in-person consultation.

Once your form is submitted you will be automatically redirected to request your services, appointment day and time. Please be sure to select the correct service so that we have enough time to complete your hair goals.

If you'd like to begin with a consultation prior to booking, the non-refundable consultation deposit is $50 for a 30 minute consultation appointment. Should you choose to move forward and book an appointment, your non-refundable $50 deposit would be applied to your initial scheduled appointment. Should you choose to not move forward with booking an appointment that day in salon, your $50 non-refundable deposit will go towards the time spent you during our consultation.

All new guest color appointments require a 50% non-refundable deposit in order to book. The non-refundable deposit will be applied to your total on the day of your appointment. Once your form is received, you'll be sent an email with in 24 hrs M-F and next business day on weekends, that will either confirm, deny or request more information before moving forward with your appointment. Your appointment will not be officially confirmed until your deposit is paid. Once paid, you'll receive a confirmation email with some helpful appointment prep instructions.

All appointments require a 24 hour notice of cancelling or rescheduling. In the event you need to cancel or reschedule prior to 24 hours, your deposit will be applied to your new date. Should you fail to give 24 hours notice, you forfeit your non-refundable deposit as a cancellation fee.

When you reserve time for an appointment, we are blocking off anywhere between 1-4 hours. Due to the nature in which I book my appointments, I do not double book and I reserve that time specifically for you, to focus all my attention on giving you the best possible experience. If you need to cancel for any reason, please give minimum 24 hours notice. If something comes up on the day of your appointment, please let me know, do not no-show your appointment or you will be prohibited from booking future appointments. Day of or last minute cancellations (this excludes a no-show) will be discussed on a case-by-case basis.

By completing this form, you are submitting an appointment request and price quote inquiry. In response, you will receive an email that will either confirm, deny or request more information as well as an estimated price quote for your visit.

Your appointment in salon will begin with a full consultation to refine the plan for service, based on the information you provided in your digital consultation form.

Generally, new guests are able to be seen within 1-3 weeks of appointment submission request, but guests with limited availability may have to wait up to 5-6 weeks to be seen.
APPOINTMENT DEPOSITS All new guest color appointments will require a non-refundable $50 booking fee to reserve your service time, which will be applied to your total on the day of your appointment. When you select your appointment day and time, you will receive an invoice via email for your no -refundable booking fee. Your appointment is not scheduled and confirmed until your non-refundable booking fee is paid. All appointment times are first come first serve. Once your non-refundable booking fee is received you will be sent a confirmation email to the email address you provided. All appointments require a 48 hr notice to cancel or reschedule. In the event a 48 hr notice to reschedule or cancel is not given, the $50 non-refundable booking fee will be forfeited as a cancellation fee. Should you reschedule, your booking fee will then be applied to your new appointment date.*

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CONFIRMATION EMAILS & TEXTS As a courtesy, you will receive a text reminder to confirm your appointment 72 hours before your scheduled appointment. Please make sure to confirm your appointment as soon as you receive the 72 hour text. Two reminder texts will be sent within 48 hours prior to your appointment as a reminder should your confirmation not be received. Please note: that if your appointment is not confirmed by the end of business day 48 hours prior to your appointment, your appointment will automatically be cancelled and you will need to reschedule. *

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RESCHEDULES & CANCELLATIONS In the event you need to reschedule or cancel, I respectfully request 24 hours notice. This includes changes to scheduled services. In the event 24 hours notice is not given there will be a 50% cancellation fee for all booked services. This fee will be invoiced directly to you and must be paid prior to rebooking a new appointment. If you have multiple appointments booked, all other appointments will be cancelled until the fee is paid, and then you will be permitted to rebook. All reschedules or cancellations must be done in writing to hairbyhartnc@gmail.comor to 330-664-9305 I will send you a confirmation email or text that I have received your cancellation. If I do not send a confirmation email that means I have not received your cancellation! It is your responsibility to ensure it was received.*

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LATE ARRIVALS & NO-SHOWS While I do understand that things happen, please be aware that if you run late, all services may not be able to be accommodated and the total service amount will still apply. Should you arrive more than 10 minutes late, you will need to reschedule. Cancellations or reschedule due to late arrivals will result in a charge of 50% of the scheduled service(s) if you need to be rebooked. I ask all guests plan to arrive 5-10 minutes before your scheduled appointment time to avoid any late arrival or rebooking fees.No shows will be noted and no longer allowed to book an appointment with me.*

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SERVICE ADJUSTMENTS I strive to ensure that you are100% satisfied with your hair and service. A follow up text will be sent within 48 hours after each salon visit to ensure your satisfaction. If you require an adjustment, please submit any photos and a description of the issue that needs correcting, along with your availability within 5 days of your appointment so that I may schedule to correct you at no cost. This policy does not cover any situation where you may have changed your mind, or for instances where you are unhappy with your service when your result was not attainable in one session, which would have been discussed during your consultation. Please note: you may be required to come into the salon for an assessment prior to scheduling an adjustment appointment. Any issues reported after that 5 day period, but no longer than 10 days after service, will not be immediately considered for an adjustment, but will be considered on a case by case basis. There will be no refunds on services rendered.Any adjustments must be scheduled within 14 days of the date of your service. No rescheduling will be allowed on adjustment appointments after the 14 day period.At your service adjustment appointment, should it be determined that a service has been altered in any way, there will be no service adjustment made and you will be required pay for a new service. This is up to stylist discretion based on the previous service rendered and the end result that was achieved. There are no refunds on salon services *

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PHOTO POLICYAs per salon policy, before and after photos are required of every guest to ensure quality results of services provided. In the event a service adjustment would be necessary, it serves as a record for what services were rendered and the overall outcome. Your face is not required to be in the photos. However record is required to be made of your hair before and after your service. Please note that booking an appointment and sitting in my chair is consenting to before and after photos. I reserve the right to post photos of my work with the exception of a guest's face unless given permission by the guest. Should you not be comfortable with your face in photos, please inform me at the start of the your appointment and we will avoid any face photos. *

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CHILDREN & THE SALON POLICY This notice is written with the utmost respect to all parents. I understand this can be a sensitive subject. I kindly ask that you do not bring any children with you to your appointment. There are many risk factors for children at the salon including sharp tools, hot irons, small spaces, etc. It is a safety risk to bring children to the salon.Children who are 13 years or older may receive salon services however, all children under 18 must have an adult present with them at the start of the service appointment to confirm all services before they are to be rendered.Please make all childcare arrangements before the day of your appointment to the salon. Please DO NOT bring them to your appointment with you. In the event this happens, you will be asked to reschedule and a fee will be charged to rebook.This policy also applies to extra guests during your salon visit. Please note that only the person receiving a service may be in the salon during said service. Please do not bring friends or family members with you to your appointment. The only exception is those with a medical condition who have a caregiver that must be present with them, or those individuals who are 13 - 17 years old which require a parent to be present for their service(s). Thank you for your understanding and cooperation!*

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By signing this form, I am acknowledging that I have read and agree to the above terms and conditions, which includes a non-refundable deposit to book my appointment as well as the cancellation policy provided therein. I understand that these policies are also available on the website www.hairbyhartnc.com and can also be provided to me upon request.*

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Upon completing this form, you will be automatically redirected to my online booking site, where you can submit your appointment request. Within 24 hours (M-F or next business day on holidays/ weekends) you will receive either a confirmation email, an email with reasons why your request was denied or an email requesting more information or an in-person consultation prior to booking. Should your form and request be accepted, you will receive a follow-up email with instructions regarding your services, deposit and appointment information.

Once you receive that email please respond back so that I can send over your non-refundable new guest deposit invoice directly to your email. Once paid, your appointment will be officially scheduled and you will receive a confirmation email from me.

Should you have any questions in the meantime, please feel free to reach out to me at hairbyhartnc@gmail.com anytime and I will reach back out to you within 24 hrs during normal business hours.

Thank you and I look forward to working with you!!
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Welcome Gorgeous, I'm Melinda!