Required information
The following minimum information is required for us to assist you
Student name
*
First Name
Last Name
Period that student was enrolled
*
July - Dec 2020
Jan - June 2021
July - Dec 2021
Jan- June 2022
Guardian name
*
First Name
Last Name
Guardian cellphone
*
-
Area Code
Phone Number
Stage where support is required
*
Not applicable
Stage 1
Stage 2
Stage 3
Stage 4
Stage 5
Stage 6
Stage 7
Stage 8
Stage 9
iGCSE
iAS
How urgent is your support query?
*
Low
Medium
High
Today's Date
*
-
Month
-
Day
Year
Date
Brief description of the problem
*
Additional information
This information is not required, but it will help us a lot to streamline your request and to assist you as efficiently as possible
Course where support is needed (if applicable)
Are you experiencing one of the following issues?
I am interested in enrolling my child and would like to know the steps involved
I would like a change of stage/subject for me/my child
I have an account / finance query
I need help with information on textbooks required
I can't log into Wingu Academy (my password isn't working)
How do I install Moodle (Wingu Academy mobile application) onto my phone
Classes are not showing up on the calendar and my child has a class soon
Passcode is requested when trying to enter the classroom
I am unable to find the class recordings in my course
I am able to find the class recording in my course but the video recording is not playing
I started late in the semester and I need all the activities to be made unrestricted
Student has completed a lesson but the next activity is still restricted
My homework isn't being marked complete and I can't progress
I am experiencing difficulty in submitting my assignment (I don't know how to or have a technical issue and don't know what it is)
I need to send a message to the teacher in charge of a course and don't know how to
I wrote a test and had submission issues; the link is now closed and I don't know what to do
I would like my spouse to be added to the system so they can also view our child's progress/grades
I can't see my child's grades on the system
Other
If you would like to provide more in-depth details of your issue that you are experiencing, you can describe the problem here
Please provide a screenshot of the issue if applicable
Browse Files
Cancel
of
Student username on Wingu system
Please enter the username in lowercase format with no spaces
Student email on Wingu system
Confirmation Email
example@example.com
Student cellphone
-
Area Code
Phone Number
Guardian username on Wingu system (not applicable if student is on trial)
Please enter the username in lowercase format with no spaces
Guardian email on Wingu system
Confirmation Email
example@example.com
Have you consulted the "New students and parents - start here" course yet?
Yes
No
Cannot find it
Other
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